Janessa Matthews
Central Day Care Center
Bay City,MI
5
years of professional experience
Results-driven professional with extensive experience in early childhood education. Skilled in relationship building and program leadership, successfully facilitating training sessions and coordinating community events that strengthen family involvement and enhance social and emotional development.
Work History
Program Director
1 Year 4 Months- Collaborated with staff to design age-appropriate activities promoting social and emotional development.
- Facilitated training sessions for staff on best practices in early childhood education techniques.
- Conducted regular assessments of program effectiveness, ensuring alignment with educational standards.
- Coordinated special events that enhanced family involvement and strengthened center's community ties.
Server
5 Months- Provided exceptional customer service by promptly addressing guest needs and ensuring satisfaction.
- Managed multiple tables efficiently while maintaining high service standards during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Teacher's Assistant
9 Months- Assisted lead teacher in developing and implementing engaging lesson plans.
- Facilitated small group activities to enhance student interaction and learning outcomes.
- Adapted instructional materials to meet diverse learning needs of students.
- Supported classroom management by maintaining a positive learning environment for children.
- Collaborated with parents to address individual student needs and foster community relations.
Cashier
1 Year 2 Months- Provided exceptional customer service to enhance shopping experiences.
- Managed cash register operations, ensuring accurate cash handling.
- Processed customer transactions efficiently using POS systems.
- Assisted in maintaining store appearance through organized merchandise displays.
Cashier
10 Months- Resolved customer inquiries and concerns to foster loyalty and satisfaction.
- Collaborated with team members to optimize checkout workflows during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
10 Months- Managed multi-line phone system, ensuring timely and accurate call routing for inquiries.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Early Childhood Development And Learning
- Dean's List spring semester 2022
- Professional Development: early childhood conference
Skills
Program leadership
Staff development
Task delegation
Effective leader
Team collaboration
Community engagement
Relationship building
Phone communication
Data entry
Calm and patient demeanor
Timeline
Program Director
Central Day Care Center
06.2022 - 10.2023Read More
Server
Applebee's Grill + Bar
12.2021 - 05.2022Read More
Teacher's Assistant
Child Development Learning Lab
08.2021 - 05.2022Read More
Cashier
TJX Companies
07.2020 - 09.2021Read More
Cashier
Sam's Club
08.2019 - 06.2020Read More
Front Desk Receptionist
Central Michigan University
08.2018 - 06.2019Read More
Central Michigan University
Bachelor of Science from Early Childhood Development And Learning
Read More