Janessa Mora
Summary
Dedicated New Patient Coordinator with extensive experience in managing patient intake processes and electronic health records. Strong communication and organizational skills ensure seamless operations, contributing to improved patient satisfaction and streamlined workflows.
Overview
12
12
years of professional experience
Work History
New Patient Coordinator
The Nephrology Group Inc
Fresno, California
10.2019 - Current
- Coordinated new patient intake processes for efficient scheduling and documentation.
- Managed patient records using electronic health record systems to ensure accuracy.
- Assisted patients with insurance verification and authorization for treatments.
Medical Records Clerk
The Nephrology Group Inc
Fresno
10.2019 - 10.2024
- Managed patient records using electronic health record systems.
- Organized medical files according to regulatory standards and guidelines.
- Processed incoming and outgoing medical records requests efficiently.
Customer Service Representative
Alorica
Fresno
05.2014 - 06.2015
- Managed customer inquiries through phone, email, and chat channels.
- Assisted customers with inquiries and resolved complaints efficiently.
- Resolved customer complaints with empathy and effective problem-solving techniques.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions in company database for future reference.
Education
West Park Charter Academy
FresnoSkills
- Electronic health records
- Patient scheduling
- Insurance verification
- Medical records administration
Timeline
New Patient Coordinator
The Nephrology Group Inc
10.2019 - Current
Medical Records Clerk
The Nephrology Group Inc
10.2019 - 10.2024
Customer Service Representative
Alorica
05.2014 - 06.2015
West Park Charter Academy