Janessa Neilsen
Par Pacific
Clarkston,WA
10
Years of experience
Accomplished professional known for strong decision-making and time management skills. Experienced in developing strategies that drive operational excellence and foster a culture of continuous improvement.
Work History
Manager
3 Years 9 Months- Developed and implemented process improvements that enhanced operational efficiency.
- Oversaw daily operations to ensure compliance with safety and environmental regulations.
- Trained and mentored team members on best practices in workflow management.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Coordinated cross-functional teams to achieve project milestones and operational goals.
- Analyzed performance metrics to identify areas for improvement in production efficiency.
- Led initiatives to streamline communication between departments for improved collaboration.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and a safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Store Manager
5 Years 10 Months- Supervised daily store operations, ensuring compliance with company policies and standards.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Analyzed sales data to identify trends, optimizing product placement and inventory management.
- Developed and implemented process improvements, enhancing customer service efficiency.
- Managed vendor relationships, negotiating contracts to optimize supply chain performance.
- Conducted regular audits of inventory levels, reducing shrinkage through effective loss prevention strategies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Coached sales associates on product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with the budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
High School Diploma
Skills
Customer support
Team management
Communication skills
Problem-solving skills
Staff training
Process optimization
Workflow improvement
Strategic planning
Timeline
Manager
Par Pacific
10.2022 - 07.2026Read More
Assistant Store Manager
Coleman Oil
04.2016 - 02.2022Read More
Walla Walla Community College
High School Diploma
Read More