Janessa Roldan
Lutz,FL
Summary
Highly dedicated and goal oriented General Manager with a proven track record at Forever 21 for over a decade, excelling in profitability management and team development. Renowned for fostering a positive work environment, leading one of the top profitable stores in the company, I am an efficient and effective leader ready to contribute to and exceed any company goals and expectations.
Overview
12
12
years of professional experience
Work History
General Manager
Forever 21
07.2016 - Current
- Developed and implemented strategies to increase sales and profitability. Leading as one of the top performing stores in district up 1.3% for comp sales in 2024.
- Accomplished multiple tasks within established timeframes. EX. floor set executions, controlled shipment levels during peak times.
- Implemented loss prevention measures, reducing shrinkage and maintaining secure store operations. Including meeting or exceeding company shrink goals year after year.
- Conducted regular performance reviews, identifying areas for improvement. And implemented coaching and developing action plans to address them.
- Built strong relationships with customers to increase retention and loyalty. Being one of the top performing locations in the company in credit loyalty programs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Achieving One of the lowest turn over rates in the company..
- Trained and guided team members to maintain high productivity and performance metrics. With several employees being internally promoted.
Assistant Manager
Forever 21
03.2013 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Skills
- Experienced leadership professional
- Effective communicator
- Skill enhancement coaching
- Dedicated to customer satisfaction
- Budget management
- Rapid issue analysis and solution
- Strong focus on timely deliverables
- Inventory protection strategies
Timeline
General Manager
Forever 21
07.2016 - Current
Assistant Manager
Forever 21
03.2013 - 03.2016
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