Janessa Roldan
Lutz,FL
Summary
Highly dedicated and goal oriented General Manager with a proven track record at Forever 21 for over a decade, excelling in profitability management and team development. Renowned for fostering a positive work environment, leading one of the top profitable stores in the company, I am an efficient and effective leader ready to contribute to and exceed any company goals and expectations.
Overview
12
12
years of professional experience
Work History
General Manager
Forever 21
Brandon, FL
07.2016 - Current
- Developed and implemented strategies to increase sales and profitability. Leading as one of the top performing stores in district up 1.3% for comp sales in 2024.
- Accomplished multiple tasks within established timeframes. EX. floor set executions, controlled shipment levels during peak times.
- Implemented loss prevention measures, reducing shrinkage and maintaining secure store operations. Including meeting or exceeding company shrink goals year after year.
- Conducted regular performance reviews, identifying areas for improvement. And implemented coaching and developing action plans to address them.
- Built strong relationships with customers to increase retention and loyalty. Being one of the top performing locations in the company in credit loyalty programs.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction. Achieving One of the lowest turn over rates in the company..
- Trained and guided team members to maintain high productivity and performance metrics. With several employees being internally promoted.
Assistant Manager
Forever 21
Orlando, FL
03.2013 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Skills
- Experienced leadership professional
- Effective communicator
- Skill enhancement coaching
- Dedicated to customer satisfaction
- Budget management
- Rapid issue analysis and solution
- Strong focus on timely deliverables
- Inventory protection strategies
Timeline
General Manager
Forever 21
07.2016 - Current
Assistant Manager
Forever 21
03.2013 - 03.2016