Janessa Zenker
Willmar,MN
Summary
Dynamic and reliable professional with a proven track record at Home State Bank, enhancing team performance through coaching and mentoring. Recognized for exceptional customer service and meticulous attention to detail, successfully reduced wait times and improved transaction efficiency while ensuring compliance and fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Senior Lead Teller
Home State Bank
07.2017 - Current
- Improved team performance by providing constructive feedback, coaching, and mentoring junior tellers.
- Supported new hire training, sharing best practices for efficient transaction processing and customer service excellence.
- Reduced wait times with effective queue management and prioritizing high-value clients.
- Assisted in risk mitigation through vigilant fraud detection and adherence to compliance regulations.
- Managed high-volume cash transactions while maintaining strict attention to detail and accuracy during peak hours of operation.
- Ensured a positive work environment by fostering collaboration among team members and promoting open dialogue on challenges faced in the workplace.
Shift Leader
Taco Johns
06.2012 - 07.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - Accounting
Ridgewater College
Willmar, MNHigh School Diploma -
Willmar Senior High School
Willmar, MN06.2012
Skills
- Exceptional customer service
- Approachable
- Positive
- Reliable
- Attention to detail
- Sorting and filing
Timeline
Senior Lead Teller
Home State Bank
07.2017 - Current
Shift Leader
Taco Johns
06.2012 - 07.2017
No Degree - Accounting
Ridgewater College
High School Diploma -
Willmar Senior High School
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