Brittany Guzman
Fort Worth,TX
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Senior Lead Teller
Chase Bank
06.2005 - 05.2014
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Teller Quarterly Audits
- Vault custodian handling large sums between tellers
- Preparing cash shipments
- Customer service
- High transaction volume cash deposits, withdrawals and payments.
Assistant Manager
Chase Bank
09.2010 - 06.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Amon Carter Riverside High School
Fort Worth, TX05.2007
Skills
- Product Sales
- Teller Auditing
- Staff Management
- Teller Transactions
- Teller Training
- Honest and Trustworthy
- Vault Balancing
- Change Orders
- Attention to Detail
- Security Procedures
- Customer Loyalty
- Team Leadership
- Check Cashing
- Cash Counting
- Travelers Checks
- Customer Experience
- Transaction Processing
- Vault Buying and Selling
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Chase Bank
09.2010 - 06.2011
Senior Lead Teller
Chase Bank
06.2005 - 05.2014
High School Diploma -
Amon Carter Riverside High School