Janet Aleman Ramos
Charlotte,NC
Summary
Dynamic team member with a proven track record of exceeding customer expectations and enhancing satisfaction. Demonstrated ability to remain calm under pressure, effectively addressing concerns through clear communication and targeted solutions. Proficient in fast-paced environments, consistently achieving sales and service goals while maintaining high standards of quality. Experienced in managing closing duties, including cash reconciliation and inventory restocking, ensuring seamless operations for subsequent shifts.
Overview
9
9
years of professional experience
Work History
Office Assistant
RCI Construction
Charlotte, NC
02.2025 - 12.2025
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted in scheduling appointments and coordinating meetings for project teams.
- Supported team communication by drafting emails and internal memos as needed.
- Collaborated with vendors to maintain office equipment and resolve issues promptly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
Server/Bartender
Cabo's Mexican Cuisine & Cantina
Charlotte, NC
10.2020 - 02.2025
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Greeted customers, answered questions, and recommended specials to increase profits.
Flooring Installer
Sherwin-Williams
Charlotte, NC
08.2019 - 05.2020
- Inspected the floor surface to assess its condition and correct any imperfections that could potentially affect the carpet or flooring installation.
- Cut and trim flooring to suit the specified area, including doorways, openings, projections, and wall edges.
- Performed quality installations quickly and accurately while adhering to the highest standards in customer service.
- Used adhesive to join seam edges where necessary.
- Prepared base surfaces by removing debris, correcting imperfections, and applying treatments.
- Rolled and pressed sheet wall and floor coverings onto cement bases to produce smooth and finished surfaces.
Server
El Valle Mexican Restaurant
Mint Hill , NC
12.2018 - 07.2019
- Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs.
- Educated guests on daily specials, appetizers, entrées, desserts, and other menu items.
- Welcomed guests with a personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Squad Member
Mod Pizza
Matthews, NC
11.2016 - 08.2018
- Resolved customer concerns and relayed relevant information to the supervisor.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Complied with safety and sanitation guidelines to maintain the health and well-being of customers, and other staff.
- Learned to prepare a rotating list of new and seasonal items by attending training, and applying new techniques.
- Operated a pizza oven and a brick oven, along with other kitchen equipment, to prepare authentic artisan pizzas.
Education
Independence High School
Charlotte, NCSkills
- Food safety understanding
- Price memorization
- Effective customer upselling
- High-volume dining
- Menu memorization
- High-energy attitude
- Adaptive
- Team communication
- Customer service
- Problem solving
- Dedicated team player
- Supply management
- Office coordination
Timeline
Office Assistant
RCI Construction
02.2025 - 12.2025
Server/Bartender
Cabo's Mexican Cuisine & Cantina
10.2020 - 02.2025
Flooring Installer
Sherwin-Williams
08.2019 - 05.2020
Server
El Valle Mexican Restaurant
12.2018 - 07.2019
Squad Member
Mod Pizza
11.2016 - 08.2018
Independence High School