Janet Backe
Unionville,VA
Summary
Detail-oriented professional with a robust background in office management and customer service. Recognized for innovative workflow improvements and effective team training that enhance operational efficiency and patient care.
Overview
28
28
years of professional experience
Work History
Office Manager, Surgical Scheduler
Virginia Heartburn and Hernia Institute
08.2018 - Current
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated scheduling for medical staff and patient appointments, enhancing service delivery efficiency.
- Managed inventory of office supplies, implementing cost-effective purchasing strategies to reduce expenditures.
- Developed and maintained filing systems for patient records, improving document retrieval times and accuracy.
- Trained and mentored administrative staff on best practices for patient interaction and office procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated with insurance companies to obtain pre-authorization for scheduled surgeries.
- Coded procedures and surgeries for physician and billing purposes.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for two general surgeons.
Receptionist
Association of Alexandria Radiologist
01.2018 - 08.2018
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems.
- Developed and implemented office procedures to streamline administrative tasks.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Team Coordinator, Registration
Sentara Northern Virginia Medical Center
08.2013 - 11.2017
- Implemented process improvements that streamlined communication among healthcare staff.
- Facilitated regular team meetings to discuss objectives, progress, and challenges faced.
- Collaborated with cross-functional teams to align on patient care initiatives and goals.
- Analyzed operational data to identify trends and recommend strategic enhancements.
- Oversaw administrative tasks, ensuring compliance with hospital policies and procedures.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Provided comprehensive administrative support to the team, enabling them to focus on high-impact tasks and achieve better results.
- Participated in recruitment, training, orientation and guided on-boarding for new employees.
- Created staff schedules, approved requested time off and updated reports for multiple locations to maintain productivity.
- Assisted in the development of department budget.
- Scheuled routine appointments, maintain Breast Biopsy schedule and track results.
- Monitored inventory of office and medical supplies, ordered when needed.
- Processed incoming and outgoing medical records requests, download images to PACS.
- Work to support and achieve patient satisfaction goal.
- Register patients, verify insurance, collect copays and balances.
- Prepare daily deposits, track employees collection goal.
- Prepare daily, weekly and monthly reports to track productivity and monitor department budget.
Supervisor
Ultrasound Associates
05.1998 - 08.2013
- Supervised daily operations to ensure optimal workflow and staff performance.
- Answered phones and screened calls to ascertain nature and urgency.
- Scheduled appointments for all center services.
- Greeted and checked patients In and Out, collected copay's and outstanding balances.
- Verified insurances, explained insurance benefits and finances to patients.
- Prepared charts for upcoming appointments.
- Posted both insurance and patient payments.
- Verfied that diagnosis on order matched procedure being performed.
- Contracted insurances companies regarding claim denials.
- Processed monthly patient statements.
- Entered CPT and ICD codes for billing.
- Assisted in the development and implantation of Breast Biopsy Procedures performed in the office.
Education
High School Diploma -
Crossland High School
Temple HillsSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Administrative support
- Payroll processing
- Scheduling
- Inventory control
- Employee training
- Policy implementation
Timeline
Office Manager, Surgical Scheduler
Virginia Heartburn and Hernia Institute
08.2018 - Current
Receptionist
Association of Alexandria Radiologist
01.2018 - 08.2018
Team Coordinator, Registration
Sentara Northern Virginia Medical Center
08.2013 - 11.2017
Supervisor
Ultrasound Associates
05.1998 - 08.2013
High School Diploma -
Crossland High School