Michelle Schaefer

• Oversee daily business operations and administrative workflows for a busy medical practice, ensuring accurate, timely, and efficient
  completion of operational and financial.
• Manage accounts receivable and accounts payable, including tracking invoices and payments and maintaining.
• Perform bank account reconciliations and general bookkeeping activities to ensure financial information.
• Prepare and record journal entries and maintain organized documentation supporting business transactions.
• Monitor billing, insurance payments, and outstanding balances to support accurate and timely collections.
• Manage payroll-related processes and review employee time records for accuracy.
• Analyze operational and financial issues, troubleshoot problems, and implement solutions to improve business processes and efficiency.
• Maintain accurate and confidential financial, employee, and customer information.
• Serve as a primary point of contact for patients, families, healthcare professionals, vendors, and internal departments, resolving questions and
  issues professionally.
• Coordinate multiple time-sensitive activities while consistently meeting strict deadlines and maintaining a high level of accuracy.
• Supervise administrative staff and train employees on procedures, software, customer service, and office practices.
• Develop and implement organized systems and procedures to improve workflow, planning, and operational efficiency.
• Work independently to manage daily responsibilities while collaborating closely with physicians, staff, and other departments.
• Maintain strong professional relationships through effective communication, responsiveness,

• Managed the daily operations and financial administration of a busy medical practice for more than 28 years.
• Oversaw accounts receivable, including patient and insurance balances, collections, cash posting, and payment tracking.
• Managed billing and insurance claims processes to support timely reimbursement and financial accuracy.
• Supervised patient billing, collections, and financial counseling while maintaining accurate financial records.
• Reviewed employee time sheets for accuracy prior to payroll processing.
• Managed administrative staff, delegated responsibilities, monitored performance, and ensured deadlines were met.
• Trained new employees on office procedures, software systems, customer service standards, and business processes.
• Reviewed and negotiated contracts, rates, and terms with facilities and suppliers.
• Communicated regularly with vendors, healthcare providers, employees, and customers to resolve issues and maintain strong business
relationships.
• Identified operational problems and implemented practical solutions to improve efficiency and workflow.
• Maintained confidential financial, employee, and customer information in accordance with applicable policies and regulations.
• Successfully managed the financial and operational needs of the practice while working independently and making day-to-day business decisions.