Janet Canongo-Rios
Brooklyn,NY
Summary
Bilingual professional with well-developed selling and interpersonal skills. Driven and poised with a friendly, outgoing personality. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
RadNet
Brooklyn, NY
05.2023 - Current
- Facilitated patient check-in and check-out processes, ensuring accurate collection of personal and insurance information.
- Managed appointment scheduling and rescheduling, optimizing patient flow and minimizing wait times.
- Provided exceptional customer service by addressing patient inquiries and concerns in a compassionate and timely manner.
- Coordinated with medical staff to ensure seamless communication regarding patient needs and imaging procedures.
- Processed patient payments and managed billing inquiries, ensuring compliance with facility policies.
- Maintained organized and accurate patient records, adhering to confidentiality and HIPAA regulations.
- Assisted in the development and implementation of improved patient service protocols, enhancing overall patient satisfaction.
- Collaborated with insurance companies to verify coverage and pre-authorization for imaging services.
Jewelry Consultant
Signet Jewelers
Watertown , NY
05.2018 - 04.2020
- Welcomed and engaged positively with each customer, providing professional and polite support for sales and service needs.
- Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions as well as maintain accurate drawers to meet financial targets.
- Trained new associates and coached on marketing methods and engagement strategies.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Worked with off-site locations to find desired items for customers.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Cleaned jewelry on an everyday basis, checking for loose and missing stones/diamonds.
Assistant Manager
Flowers by Yasmine
New York, NY
02.2016 - 05.2017
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Education
High School Diploma -
Sunset Park High School
Brooklyn, NY06.2013
Some College (No Degree) - Criminal Justice
SUNY Canton
Canton, NYSome College (No Degree) - CRIMINAL JUSTICE
CLINTON COMMUNITY COLLEGE
Plattsburgh, NYSkills
- Customer Experiences
- Product Knowledge
- Diamond and Gem Knowledge
- Interpersonal and conflict resolution skills
- Ability to multitask in high stress situations
- Mentoring and Training
- Relationship Building
- Documentation and Reporting
References
References available upon request.
Timeline
Patient Service Representative
RadNet
05.2023 - Current
Jewelry Consultant
Signet Jewelers
05.2018 - 04.2020
Assistant Manager
Flowers by Yasmine
02.2016 - 05.2017
High School Diploma -
Sunset Park High School
Some College (No Degree) - Criminal Justice
SUNY Canton
Some College (No Degree) - CRIMINAL JUSTICE
CLINTON COMMUNITY COLLEGE