Summary
Overview
Work History
Education
Skills
References
Timeline
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Janet Canongo-Rios

Brooklyn,NY

Summary

Bilingual professional with well-developed selling and interpersonal skills. Driven and poised with a friendly, outgoing personality. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

9
9
years of professional experience

Work History

Patient Service Representative

RadNet
Brooklyn, NY
05.2023 - Current
  • Facilitated patient check-in and check-out processes, ensuring accurate collection of personal and insurance information.
  • Managed appointment scheduling and rescheduling, optimizing patient flow and minimizing wait times.
  • Provided exceptional customer service by addressing patient inquiries and concerns in a compassionate and timely manner.
  • Coordinated with medical staff to ensure seamless communication regarding patient needs and imaging procedures.
  • Processed patient payments and managed billing inquiries, ensuring compliance with facility policies.
  • Maintained organized and accurate patient records, adhering to confidentiality and HIPAA regulations.
  • Assisted in the development and implementation of improved patient service protocols, enhancing overall patient satisfaction.
  • Collaborated with insurance companies to verify coverage and pre-authorization for imaging services.

Jewelry Consultant

Signet Jewelers
Watertown , NY
05.2018 - 04.2020
  • Welcomed and engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Calculated pricing, applied discounts and collected payments to process transactions as well as maintain accurate drawers to meet financial targets.
  • Trained new associates and coached on marketing methods and engagement strategies.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Worked with off-site locations to find desired items for customers.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
  • Cleaned jewelry on an everyday basis, checking for loose and missing stones/diamonds.

Assistant Manager

Flowers by Yasmine
New York, NY
02.2016 - 05.2017
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Education

High School Diploma -

Sunset Park High School
Brooklyn, NY
06.2013

Some College (No Degree) - Criminal Justice

SUNY Canton
Canton, NY

Some College (No Degree) - CRIMINAL JUSTICE

CLINTON COMMUNITY COLLEGE
Plattsburgh, NY

Skills

  • Customer Experiences
  • Product Knowledge
  • Diamond and Gem Knowledge
  • Interpersonal and conflict resolution skills
  • Ability to multitask in high stress situations
  • Mentoring and Training
  • Relationship Building
  • Documentation and Reporting

References

References available upon request.

Timeline

Patient Service Representative

RadNet
05.2023 - Current

Jewelry Consultant

Signet Jewelers
05.2018 - 04.2020

Assistant Manager

Flowers by Yasmine
02.2016 - 05.2017

High School Diploma -

Sunset Park High School

Some College (No Degree) - Criminal Justice

SUNY Canton

Some College (No Degree) - CRIMINAL JUSTICE

CLINTON COMMUNITY COLLEGE
Janet Canongo-Rios