JANET CASTRO
Stars Behavioral Health Group
Yucca Valley,CA
2
Languages
5
years of professional experience
Dedicated Customer Service and Administrative Support professional experienced in delivering comprehensive support and organization. Provided peer support and mental health advocacy, fostering trust and guidance through effective communication and empathy. Leveraged knowledge of mental health resources to assist individuals in their recovery journey.
Work History
Peer Support Specialist
3 Years 1 Month- Facilitated peer support sessions to promote mental health and wellness among clients.
- Monitored progress of clients, providing feedback and encouragement to enhance recovery efforts.
- Collaborated with multidisciplinary teams to develop individualized care plans for participants.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Designed safe and supportive a safe and supportive environment for clients to discuss issues.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Educated clients on the dangers of substance abuse and prevention techniques.
- Listened to clients' concerns and provided encouragement and support.
- Reduced feelings of isolation among clients by connecting them with peer support networks.
- Contributed to positive organizational culture by embodying recovery principles in daily interactions.
Crew Member
1 Month- Delivered exceptional customer service through friendly greetings and adherence to quality standards.
- Executed serving, cleaning, and stocking tasks to maintain high standards and ensure customer satisfaction.
- Maintained well-stocked shelves to enhance customer shopping experience. to organize aisles in assigned department.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked shelves to organize aisles in assigned department.
Receptionist
1 Year 2 Months- Managed telephone and public counter duties, addressing routine inquiries and directing customers to appropriate staff; explained legal filing and calendaring procedures, fees, and requirements; received and file-stamped documents, accepted filings, and coordinated scheduling of appointments and meetings.
- Sorted and processed legal documents and mail; verified and accounted for payments made in person or by mail, including checks, money orders, and cash; reviewed documents for compliance with filing requirements and returned unacceptable documents with noted discrepancies.
- Enters and creates files; files, scans and retrieves legal documents and related case materials; makes and certifies copies; maintains the order of documents in paper and electronic file; assembles documents, identifies and organizes documents; retrieves records from archives, if necessary.
- Assists staff and other employees with locating information, documents and other related materials.
- Processed payment transactions for various items, prepared and issued receipts, posted payments in case management system, and reconciled received monies against transaction totals.
Education
High School
Some college (No degree)
Skills
Multi-line telephone management
Mental health support
Ethical support
Communication Skills
Bilingual
Case Documentation
Client Engagement
Documentation
Financial Literacy
Front Desk Operations
Ethical Support Practices
Safety Boundaries
Coping Strategies
Community Support
Boundary setting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Peer Support Specialist
Stars Behavioral Health Group
07.2023 - CurrentRead More
Crew Member
Jersey Mike's Subs
04.2023 - 05.2023Read More
Receptionist
Desert Escrow Inc.
01.2022 - 03.2023Read More
Copper Mountain College
Some college (No degree)
Read More
Yucca Valley High School
High School
Read More