Janet Catama
Alexandria
Summary
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
12
12
years of professional experience
1997
1997
years of post-secondary education
Work History
GUEST SERVICE AGENT FRONT DESK ATTENDANT
GAYLORD HOTEL
10.2022 - Current
- Assist hotel reservation for guest and clients, new reservation to modification and cancellation
- Assist hotel guest for check in and check out
- Serve as Welcome for guest
- Knowledge with PMS system
HOSTESS/ IN-ROOM DINING ASSOCIATE
WESTIN ALEXANDRIA OLDTOWN
10.2024 - 11.2025
- Greet and welcome guests in a friendly and professional manner.
- Manager reservations, seating arrangements, and waitlists efficiently
- Answer phone calls and assists guests with inquiries and special requests
- Take and process in-room dining orders accurately
- Handle payments and process transactions accurately
CUSTOMER SERVICE AND CASHIER
09.2014 - 07.2023
- Process orders and transactions.
- Respond to queries in a timely manner
- Acknowledge and resolve customer complaints.
- Ensure accurate inventory and pricing
- Greet customers entering or leaving the store.
- Accept and process customer returns
- Ensure proper count in the cash drawer
- Assist customers with completing purchases, locating items and encourage participation in the rewards program
- Promote loyalty, satisfaction and sales number.
- Arranged and organized merchandise to promote sales
GUEST SERVICE AGENT FRONT DESK/BREAKFAST SERVER
RESIDENCE INN
04.2022 - 09.2022
- Assist hotel reservation for guest and clients, new reservation to modification and cancellation
- Assist hotel guest for check in and check out
- Serve as Welcome for guest
- Knowledge with Fosse System
Education
High School Diploma -
Makati High School
Makati, PhilippinesSkills
- Guest service excellence
- Strong communication skills
- Guest relations and satisfaction
- Teamwork and Collaboration
- Time management and multitasking
- Professionalism and positive attitude
Timeline
HOSTESS/ IN-ROOM DINING ASSOCIATE
WESTIN ALEXANDRIA OLDTOWN
10.2024 - 11.2025
GUEST SERVICE AGENT FRONT DESK ATTENDANT
GAYLORD HOTEL
10.2022 - Current
GUEST SERVICE AGENT FRONT DESK/BREAKFAST SERVER
RESIDENCE INN
04.2022 - 09.2022
CUSTOMER SERVICE AND CASHIER
09.2014 - 07.2023
High School Diploma -
Makati High School