JENNIFER OGLE
Rawlins,WY
Summary
Experienced customer service and front desk professional with a strong background in client relations, hospitality services, and accurate payment handling. Known for effective listening, clear communication, and calm problem-solving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist/Laundry Attendant
Super 8 Motel
04.2026 - 07.2026
- Greeted guests and provided courteous check-in and check-out service.
- Processed reservations, modifications, and cancellations using front desk systems.
- Collected payments and handled cash, credit card, and room charge transactions.
- Answered multi-line phone calls and routed inquiries to appropriate departments.
- Coordinated with housekeeping to confirm room readiness and availability.
- Assisted with daily front desk operations and maintained lobby organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
Customer Service Representative
Bomgaars
11.2024 - 03.2026
- Resolved customer concerns promptly by providing clear product information and practical service solutions.
- Assisted customers with product selection, pricing, and location guidance across store departments.
- Processed sales transactions accurately using point-of-sale system and handled cash, card, and returns.
- Maintained organized checkout and service areas to support smooth daily operations.
- Stocked merchandise and updated shelf displays to improve product availability and store presentation.
- Supported inventory counts and restocking efforts to reduce gaps in customer-facing merchandise.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Customer Service Representative
Hilltop Conoco
09.2021 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered phone inquiries and directed requests to appropriate departments or team members.
- Followed store procedures while adapting quickly to shifting priorities and customer needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed sales transactions accurately using point-of-sale system and handled cash, card, and returns.
Laborer
Prologistix Staffing
03.2020 - 09.2021
- Trained new laborers on safety practices, material handling, and jobsite expectations.
- Communicated with supervisors to prioritize tasks and resolve site issues quickly.
- Operated hand tools and basic equipment to complete assigned labor duties.
- Set up and broke down workstations, staging materials for each shift.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Followed instructions and safety protocols to prevent accidents and injuries.
Laborer
Staff Zone
02.2020 - 09.2021
- Loaded and unloaded materials, ensuring efficient flow across jobsite operations.
- Secured work areas by following safety procedures and maintaining hazard-free conditions.
- Assisted crews with demolition, cleanup, and general labor tasks.
- Organized tools and supplies to support smooth daily site productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Customer Service Representative
Hilltop Conoco
05.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Agriculture/Aquaculture Animal Science
Sheridan College
Sheridan, WYAquaculture Technology - Applied Aquatic Science
Western Wyoming Community College
Rock Springs, WYSkills
- Hospitality services
- Attention to detail
- Verbal and written communication
- Effective listening
- Problem-solving skills
- Team collaboration
- Communication skills
- Guest service excellence
- Task prioritization
- Proactive approach
- Fundamental accounting
- Inventory control
Timeline
Front Desk Receptionist/Laundry Attendant
Super 8 Motel
04.2026 - 07.2026
Customer Service Representative
Bomgaars
11.2024 - 03.2026
Customer Service Representative
Hilltop Conoco
09.2021 - 08.2024
Laborer
Prologistix Staffing
03.2020 - 09.2021
Laborer
Staff Zone
02.2020 - 09.2021
Customer Service Representative
Hilltop Conoco
05.2019 - 02.2020
Associate of Applied Science - Agriculture/Aquaculture Animal Science
Sheridan College
Aquaculture Technology - Applied Aquatic Science
Western Wyoming Community College