JANET CHAMBERS
H&R Block
Forked River,NJ
25
years of professional experience
District General Manager leading 21 offices across NJ/PA with a focus on labor control, client experience, and policy compliance. Drove strategic plans across an $11M+ district, balancing revenue growth with expense control and day-to-day operational execution. Built seasonal talent pipelines, coached leaders onsite, and reinforced a client-centric culture across the market.
Work History
District General Manager
10 Months- Executed strategic sales plans and prioritization frameworks across $11M+ district
- Led 21-office district delivering operational excellence, labor control, and consistent client experience
- Cultivated client-centric culture prioritizing relational service to enhance client satisfaction
- Ensured policy and procedure compliance, contributing to revenue growth and expense control
- Delivered onsite coaching and performance management
- Provided onsite coaching and performance management to elevate team capabilities and service quality
- Championed company culture and supported new initiative execution
District Team Leader
10 Years 5 Months- Led 22 boutiques generating $15M+ annual sales
- Developed and maintained high-performing, diverse district workforce to enhance team capabilities
- Achieved top-three KPI results in AT, Conversion, Loyalty
- Built and sustained high-performing, diverse district workforce
- Served as Training District Manager; onboarded & mentored new DMs
- Promoted 70% internal leaders
- Enhanced LEAD program for Boutique Leader bench to strengthen leadership pipeline
- Partnered with Home Office on rollouts & pilot programs
- Achieved consistent visual excellence across boutiques to elevate brand standards
- Led 15-boutique tween division (Franki) supporting visual, operations & guest experience
Regional Operations Manager
2 Years 3 Months- Streamlined store operations while monitoring OSE expenses for budget adherence
- Facilitated operational excellence through sustainable solutions and coaching for team development
- Ensured efficient store operations & monitored OSE expenses
- Supported operational excellence through sustainable solutions & coaching
- Collaborated with HQ on productivity initiatives and established FOH/BOH standards for consistency
- Conducted 71-store labor allocation pilot improving scheduling efficiency
District Manager
4 Years 11 Months- Led $28M district of 14 locations
- Built and retained high-performing store management teams, enhancing leadership effectiveness and team stability
- Executed brand vision, strategy, and culture alignment, ensuring consistent customer experience and operational integrity
- Achieved district sales, customer experience, and operational goals, driving overall performance and customer satisfaction
- Managed store openings, remodels & closures
General Manager
6 Years 8 Months- Managed stores with $2.5M–$7M annual sales
- Led teams of 50+ with 9 direct reports
- Implemented business strategies that enhanced operational performance and aligned with corporate goals
- Enhanced productivity through effective merchandise execution and leadership in customer experience
- Developed future GMs, strengthening district leadership pipeline and ensuring sustainable growth
- Received awards for business results & talent development
Education
Associate Degree - Business
High School Graduate
Skills
Strategic planning
Change management
Communication
Problem solving
Inventory management
P&L management
Workforce planning
Labor forecasting
Performance management
Succession planning
Merchandising strategy
Visual merchandising standards
Shrink management
Executive presentations
Policy compliance
Accomplishments
- YOY KPI increases including multiple years of #1 Loyalty acquisition
- Onboarded 7 District Team Leaders; SME in Operations & Talent Development
- Promoted 70% internal leaders across district roles
- Led 71-store labor pilot improving efficiency by 20%
- Recipient of GOAT Award, nominated by peers & executive leadership
- Strengthened cross-functional partnerships to accelerate initiative adoption and improve district consistency
Timeline
District General Manager
H&R Block
10.2025 - 08.2026Read More
District Team Leader
Francesca’s
05.2015 - 10.2025Read More
Regional Operations Manager
Gap Brand
02.2013 - 05.2015Read More
District Manager
Gap Brand
02.2008 - 01.2013Read More
General Manager
Gap Brand
05.2001 - 01.2008Read More
Toms River High School South
High School Graduate
Read More
Ocean County College / Kean University
Associate Degree from Business
Read More