Janet Curry
Dallas,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Loreal Luxe, Lancome
03.2018 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative Collections
Etan Industries
01.2015 - 05.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved payment issues over phone with getting making payments to restore customer service
Seasonal Assembly Line
Flextronics
08.2014 - 08.2014
- Assembled components with minimal supervision, exceeding expected project milestones.
Customer Service Representative Technician
Sprint Solutions
10.2005 - 08.2011
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responds to calls with technical issue, educate customer on operating device
- Recommended products to customers, thoroughly explaining details.
Lead Customer Service Representative
Experian Credit Reporting Agency
06.1993 - 02.2004
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Education
High School Diploma -
Mountain View College
Dallas, TXNo Degree - Medical Coding And Billing
WestWood College
Dallas Y\TX 1996
High School Diploma -
South Oak Cliff High School
Dallas, TX05.1979
Skills
- Microsoft Word
- Customer Relations
- Credit Card Payment Processing
- Active Listening
- Microsoft Access
- Brand Representation
- Microsoft Outlook
- ADP Workforce Now
- Problem-Solving Ability
- Billing Adjustments and Refunds
- Filing
- Clerical Support
- Grammar
- Speaking
- YouTube
- typing
- 10 key
Timeline
Customer Service Representative
Loreal Luxe, Lancome
03.2018 - 12.2022
Customer Service Representative Collections
Etan Industries
01.2015 - 05.2018
Seasonal Assembly Line
Flextronics
08.2014 - 08.2014
Customer Service Representative Technician
Sprint Solutions
10.2005 - 08.2011
Lead Customer Service Representative
Experian Credit Reporting Agency
06.1993 - 02.2004
High School Diploma -
Mountain View College
No Degree - Medical Coding And Billing
WestWood College
High School Diploma -
South Oak Cliff High School
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