Janet Fetz
Frankton,IN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
CSR
PNC Bank
03.2007 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Manager
Consolidated Electrical Distributors
01.2000 - 08.2010
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
High School Diploma -
Anderson High School
Anderson, IN12.1960
Skills
- Microsoft Word
- Report Preparation
- Microsoft Excel
- Fleet Dispatching
- Staff Training
- Stocking and Replenishing
- Order Fulfillment
- Active Listening
- Customer Relations
- Stock Management
- Money Handling Abilities
- Customer Relationship Management
- Shipping Procedures Understanding
- Document Control
Timeline
CSR
PNC Bank
03.2007 - 12.2015
Office Manager
Consolidated Electrical Distributors
01.2000 - 08.2010
High School Diploma -
Anderson High School
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