Astley Brown
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
KFC
Denver , CO
09.1999 - 11.1999
- Custodial Duties and Cashier
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
CSR
Burger King
Denver , CO
11.1999 - 02.2000
- Custodial Duties and cashier/drive thru
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Courtesy clerk
Safeway
Lakewood , CO
12.2000 - 06.2001
- Customer Service and Custodial Duties
- Returned unwanted items to correct store locations and restocked shelves.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
CSR
Hollywood video
Montclair , NJ
08.2001 - 12.2002
- Inventory and Customer Service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
Inventory Clerk
Procount
Essex County , NJ
02.2002 - 06.2002
- Parts Dept
- Inventory of Various Car Dealerships
- Completed physical inventory counts each month.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained inventory count, tracked usage, and documented variances.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
CSR
Spencer gifts
Baltimore , MD
11.2002 - 11.2002
- Customer Service and Sales
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Courtesy Clerk
Safeway
Lakewood , CO
03.2003 - 07.2003
- Customer Service and Checking
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Collected more than 50 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Assisted customers with checkout process to foster prompt and smooth transactions.
Canvasser
Colorado Public Interest and Research Group
Denver , CO
01.2003 - 02.2004
- CoPIRG and Sierra Club
- Went to over 20 doors over 7 miles daily to educate and sign up potential voters and donors
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Followed up with customers to verify satisfaction with products and services.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
CSR
Blockbuster video
Baltimore , MD
02.2004 - 06.2004
- Customer Service and Inventory
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Visual Communications - Graphic And Printing Equipment Operation
CCBC
Baltimore, MDAssociate In Engineering Technology - Graphic And Printing Equipment Operation
BCCC
Baltimore, MD2003
Skills
- Sales Expertise
- Business Development Understanding
- Microsoft Word
- Microsoft Excel
- Retail Sales Customer Service
- Stocking and Replenishing
- Credit Card Payment Processing
- Order Fulfillment
- Report Transcription
- Account Management
- Customer Relations
- Store Maintenance
- Microsoft PowerPoint
- Medical Terminology Knowledge
- Money Handling Abilities
- Microsoft Internet Explorer
- Typing Proficiency
- Microsoft Access
- Critical Thinking
- Professional Telephone Demeanor
- Product Promotion
- Product Organization
- Issue and Complaint Resolution
- Microsoft Outlook
- Understanding Customer Needs
- Clerical Support
- Order Processing
- Technical Support
- Customer Relationship Management
- Adobe Systems Adobe Creative Cloud
- Cultural Sensitivity
- Order and Refund Processing
- IBM Notes
- Computer Proficiency
- Grammar
- Coordination
- Research
- Prioritization
- Filing
- 10-Key
- McAfee
- Proofreading
- Spreadsheets
- Documentation
- Calendaring
Certification
Received an award for "Superior Customer Service" getting 100% score on Secret Shopper store visits from Safeway-Vonns.
Timeline
CSR
Blockbuster video
02.2004 - 06.2004
Courtesy Clerk
Safeway
03.2003 - 07.2003
Canvasser
Colorado Public Interest and Research Group
01.2003 - 02.2004
CSR
Spencer gifts
11.2002 - 11.2002
Inventory Clerk
Procount
02.2002 - 06.2002
CSR
Hollywood video
08.2001 - 12.2002
Courtesy clerk
Safeway
12.2000 - 06.2001
CSR
Burger King
11.1999 - 02.2000
CSR
KFC
09.1999 - 11.1999
Visual Communications - Graphic And Printing Equipment Operation
CCBC
Associate In Engineering Technology - Graphic And Printing Equipment Operation
BCCC