Janet Fray
Boyertown
Summary
Organized and efficient receptionist with a solid background in managing front desk operations. Known for attention to detail and exceptional communication skills, contributing to improved patient experiences and streamlined office procedures.
Overview
4
4
years of professional experience
Work History
Receptionist
Steiner Medical and Therapeutic Center
Phoenixville
05.2017 - 2026
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Greeted patients and visitors, creating welcoming environment to enhance experience.
- Scheduled appointments using electronic health record systems, optimizing calendar management.
- Processed patient information and insurance details accurately for seamless check-in procedures.
- Maintained accurate patient files and documentation in compliance with regulations.
- Handled incoming calls, directing inquiries to appropriate departments swiftly.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Obtained payments from patients and scanned identification and insurance cards.
Assistant Store Manager
Part. City
Pottstown, PA
04.2013 - 05.2017
- Supported daily operations by managing staff schedules and ensuring appropriate coverage.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Trained new employees on store policies, procedures, and customer service standards.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Interacted well with customers to build connections and nurture relationships.
Education
High School Diploma -
Spring-Ford
Royersford, PADrafting Certificate of Completion - Architectural Drafting
Western Montgomery County Vo Tech
Royersford, PASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- Data inputting
- Office administration
- File management
- Document management
- Record preparation
- Front desk operations
- Records management
Timeline
Receptionist
Steiner Medical and Therapeutic Center
05.2017 - 2026
Assistant Store Manager
Part. City
04.2013 - 05.2017
High School Diploma -
Spring-Ford
Drafting Certificate of Completion - Architectural Drafting
Western Montgomery County Vo Tech