Janet Garcia
San Fernando,CA
Summary
Authorized to work in the US for any employer Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
16
16
years of professional experience
Work History
Retail Sales Associate
Spectrum
10.2019 - Current
- Sales associate focusing on wireless, TV and internet products.
- Helping customers with any concerns about their bill.
- Activating and transferring customer data.
- Meeting and Exceeding monthly sales goals.
- Ensuring a great customer service experience and educating customers
- regarding products that are available for them.
- Greeting customers and helping with product questions, and purchases.
- Educate and engage customers through product demonstrations and SSX process.
Inbound Sales Representative
Time Warner Cable Call Center
08.2014 - 10.2019
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Conduct proactive consultative needs analysis with new and existing customers to pitch value of Spectrum’s core and mobile products.
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals
- Worked with multiple means of communication within fast-paced environment.
Outbound Sales Representative
Sears Holdings Corporation
02.2011 - 07.2014
- Responsible for developing Maintenance and Protection Agreement sales over the phone from leads generated from the customer database.
- Utilized innovative sales techniques to upsell products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Cashier/Customer Service
KFC
01.2008 - 10.2010
- Responsible for greeting and serving each guest courteously, quickly, and efficiently, taking cash payments.
Education
Bachelor's degree - Sociology
California State University
Los Angeles, Northridge, CAHigh school diploma -
San Fernando Senior High School
San Fernando, CAAssociate's degree - Sociology
Los Angeles Mission College
Sylmar, CASkills
- Dispute Mediation
- Productivity Maximization
- Retail Sales
- Assigning Tasks
- Store Opening and Closing
- Customer Assistance
- Sales Expertise
- Strategic Selling
- Time Management
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Spectrum
10.2019 - Current
Inbound Sales Representative
Time Warner Cable Call Center
08.2014 - 10.2019
Outbound Sales Representative
Sears Holdings Corporation
02.2011 - 07.2014
Cashier/Customer Service
KFC
01.2008 - 10.2010
Bachelor's degree - Sociology
California State University
High school diploma -
San Fernando Senior High School
Associate's degree - Sociology
Los Angeles Mission College
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