Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janet Gurwell

Port Charlotte

Summary

Dynamic professional with extensive experience in customer service management and operational efficiency. Adept at implementing process improvements that streamline workflows and boost team performance, leading to increased customer satisfaction and operational success.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Manager

Razzle Dazzle Co.
Fort Myers
02.2025 - Current
  • Coordinated daily operations to optimize workflow and reduce delays.
  • Implemented process improvements to streamline team collaboration and output.
  • Oversaw inventory management to ensure product availability.
  • Enforced customer service standards and resolved issues to ensure customer satisfaction.

Manager

Campbell Plumbing
Suffolk
03.2007 - 12.2025
  • Analyzed business performance data and forecasted business results.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Delegated tasks to staff, prioritizing goals to improve.
  • Conducted performance reviews to provide constructive feedback and support development.
  • Analyzed business performance data and forecasted business results.
  • Handled stressful situations with professionalism to maintain team morale.

Education

Bachelor of Arts - Business Administration

College of The Albemarle
Hertford, NC
05-1981

Skills

  • Inventory management
  • Customer service management
  • Relationship management
  • Effective communication
  • Regulatory compliance
  • Process improvement
  • Customer satisfaction

Certification

Life & Health Insurance

Timeline

Manager

Razzle Dazzle Co.
02.2025 - Current

Manager

Campbell Plumbing
03.2007 - 12.2025

Bachelor of Arts - Business Administration

College of The Albemarle
Janet Gurwell