Janet Hayes
Sacramento,CA
Summary
Dynamic professional with a proven track record at 99 Cents Only, excelling in customer service and pricing strategies. Demonstrated ability to build strong relationships and improve operational efficiencies, leading to enhanced customer satisfaction and repeat business. Skilled in customer assistance and adept at leveraging market data for optimal pricing accuracy. Passionate about driving growth and fostering positive customer experiences.
Overview
22
22
years of professional experience
Work History
Cashier
99 Cents Only
03.2021 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
IHSS Provider
Rose Reyes
09.2015 - 07.2022
- Improved client nutrition by preparing healthy meals according to dietary restrictions and preferences.
- Maintained open communication with family members regarding the status of their loved ones'' care, addressing concerns promptly and professionally.
- Promoted client independence through skill-building tasks and encouragement of self-care practices.
- Supported clients with mobility challenges by utilizing adaptive equipment and implementing safety measures for improved accessibility.
- Aided clients with medication management, ensuring proper administration and adherence to prescribed schedules.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Developed individual care plans for clients based on specific needs.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
Pricing Coordinator
Horbor Freight Tools
06.2002 - 11.2010
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Mitigated potential revenue losses by proactively identifying and addressing pricing errors in a timely manner.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Identified opportunities for volume discounts from suppliers that led directly to cost savings passed on through improved pricing strategies.
- Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
- Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.
- Assisted in the development of promotional pricing plans to drive sales growth and customer acquisition.
Education
Word Processing Degree - Word Processing
Barclay College
777 12 Street04.1984
High School Deploma -
Fremont Adult School
2420 N Street06.1983
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
99 Cents Only
03.2021 - 12.2023
IHSS Provider
Rose Reyes
09.2015 - 07.2022
Pricing Coordinator
Horbor Freight Tools
06.2002 - 11.2010
Word Processing Degree - Word Processing
Barclay College
High School Deploma -
Fremont Adult School