Janet H. Dukes
Woodbine
Summary
Dynamic OPS Lead/Dispatch Scheduler at Amentum with a proven track record in developing SOPs and optimizing scheduling processes. Proficient in Maximo and ADP, I excel in data management and team collaboration, ensuring compliance and enhancing operational efficiency. Recognized for strong leadership and effective communication skills, driving successful project outcomes.
Overview
6
6
years of professional experience
Work History
OPS Lead/Dispatch Scheduler
Amentum
Kings Bay
01.2020 - Current
- Created department SOPs to align with the BSVE Transportation Contract.
- Created weekly schedules in compliance with the CBA.
- Scheduled, managed and coordinated all tours.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Generated monthly reports to monitor contractual ridership, CPool reservations, staffing needs, and vehicle maintenance compliance, ensuring all documentation was current and properly stored.
- Recorded and monitored Work Orders, PR's, PM's, CM's, and CESE/Unscheduled Shuttle services using JMAX system.
- Opened/Closed Trip Tickets, updated mileages and generated reports in GMAX TR.
- Interviewed bus driver applicants, then recommended next steps.
- Coordinated with departments to synchronize schedules with operational objectives.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Ensured compliance with Company Rules and safety policies.
- Maintained records of DBID, NAS, and CAC credentialing processes.
- Remained current on Federal and state CDL regulations.
- Active Secret Security Clearance eligible with CAC.
- Worked closely with HR to ensure new hires had Oracle/Other access.
- Initiated permission/access granted to new hires in order to make their onboarding successful.
- Developed yearly Protramid/Cortramid estimates to support revenue growth.
Education
General studies Diploma -
Shenandoah Valley Academy Boarding School
New Market, VA05-1985
Education (Early Childhood, K-12), Economics, English Composition, History, Literature, Natural Science, Politics, Public Policy And Religion
Strayer University, Ashford University, Hillsdale
OnlineSkills
- Scheduling software
- Logistics coordination
- Call center management
- Maximo proficiency
- Microsoft Excel, Word, and Outlook
- 10-key data entry
- Typing speed 70 WPM
- Supervisory experience
- Communication systems
Awards
- CYP Employee of the 2nd Quarter, 2019, Youth Center, Kings Bay GA
- Child Development Associates, 2012, Savannah Technical College and Council of Professional Recognition
- GACE Certified Paraprofessional, 2009
- Certified Occupancy Specialist, 1989, Department of Housing and Urban Development and Virginia Housing and Development Authority
Career Fields
- Business Owner
- Call Center/Dispatch
- Educator
- Housing (Property Management, Section 8 Co-Op, Residential Group Home)
- School Bus Driver (Virginia CDL to 2007)
Timeline
OPS Lead/Dispatch Scheduler
Amentum
01.2020 - Current
General studies Diploma -
Shenandoah Valley Academy Boarding School
Education (Early Childhood, K-12), Economics, English Composition, History, Literature, Natural Science, Politics, Public Policy And Religion
Strayer University, Ashford University, Hillsdale