Janet Johnson
Graniteville,SC
Summary
Results-driven Office Manager with extensive experience in office administration and team productivity enhancement. Skilled in implementing streamlined processes, ensuring compliance, and providing exceptional customer service to drive overall operational success.
Overview
25
25
years of professional experience
Work History
Office Manager
Westmoreland Family Dentistry
Augusta, Ga
01.2023 - Current
- Managed daily office operations to ensure efficient patient flow and scheduling.
- Coordinated patient communications, enhancing engagement and satisfaction levels.
- Oversaw inventory management, ensuring availability of dental supplies and equipment.
- Implemented streamlined billing processes, improving accuracy and reducing errors.
- Trained new staff on office procedures and software systems for seamless integration.
- Developed staff schedules to optimize coverage during peak hours, improving service delivery.
- Maintained compliance with health regulations, safeguarding patient data and confidentiality.
- Facilitated team meetings to address operational challenges and foster collaboration among staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Eaglesoft Software Trainer
Patterson Dental
Effingham, IL
05.2001 - 04.2022
- Developed and delivered technical training programs for dental software.
- Facilitated hands-on workshops to enhance user proficiency and confidence.
- Created comprehensive training materials tailored to diverse learning styles.
- Assessed training effectiveness through participant feedback and performance evaluations.
- Collaborated with product teams to stay updated on software features and enhancements.
- Provided ongoing support and troubleshooting for software users post-training.
- Mentored junior trainers, fostering a culture of continuous improvement in training delivery.
- Streamlined training processes, increasing overall efficiency and learner engagement.
- Managed tracking of administrative activities and expenses, feedback collection and training reporting.
- Prepared and delivered instructor-led training sessions for virtual product suite.
- Coordinated software conversion and implementation processes for company customers.
- Listened to users, communicated training and translated technical information into easily understood terms.
- Advised customers about current and potential software packages.
- Coordinated technology events and marketing activities to engage customer base.
- Increased client satisfaction by resolving technical issues promptly during training events.
- Provided ongoing support for customers through regular check-ins and follow-up sessions, bolstering long-term success with software solutions.
- Mentored junior trainers, sharing expertise while fostering professional growth opportunities within the team.
- Conducted virtual and in-person trainings for geographically dispersed participants, expanding access to essential knowledge resources.
- Enhanced software user proficiency by conducting comprehensive training sessions.
- Demonstrated software technology to prospective customers in support of lead generation efforts.
- Adapted training style to meet the unique needs of various learning styles, fostering a positive learning environment.
- Consulted with users to determine hardware, software and system functionality specifications.
- Established strong relationships with stakeholders across departments by providing expert guidance on software utilization techniques and strategies.
- Contributed to company revenue growth by driving increased adoption rates through effective training initiatives.
- Evaluated participant progress and provided personalized feedback, ensuring optimal understanding and retention of key concepts.
- Provided coaching and mentoring to employees.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Trained and mentored new personnel hired to fulfill various roles.
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
Education
High School Diploma -
Leavelle McCampbell HS
Graniteville, SC No Degree - Two Years of Study With Acceptance Into Nursing
USC Aiken
Aiken, SCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Credit and collections
- Mail handling
- Scheduling coordination
- Staff management
- Conflict management
- Staff hiring
- Employee training
- Training and coaching
- Financial reporting
- Financial tracking
- Team supervision
- Staff training
- Financial accounting
- Event coordination
- Report preparation
- Business administration
- Meeting planning
- Team bonding
- Policy and procedure modification
- Technical support
Timeline
Office Manager
Westmoreland Family Dentistry
01.2023 - Current
Eaglesoft Software Trainer
Patterson Dental
05.2001 - 04.2022
High School Diploma -
Leavelle McCampbell HS
No Degree - Two Years of Study With Acceptance Into Nursing
USC Aiken