Janet Jones
Memphis,TN
Summary
Results-driven Customer Service and Operations Professional with over 10 years of expertise in delivering customer support, resolving complex issues, and streamlining high-volume operations. Proven ability to maintain accurate records and train new team members, consistently achieving quality and productivity targets in fast-paced environments.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Parts Specialist
OReilly Auto Parts
01.2023 - Current
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Delivered exceptional customer service by identifying needs and resolving concerns promptly.
- Facilitated processing of sales returns, exchanges, and warranty claims with precision to enhance customer satisfaction.
- Provided expert advice to customers on product selection and compatibility.
- Ensured inventory accuracy through meticulous record-keeping and regular audits.
- Ensured storage areas were replenished with merchandise to facilitate efficient inventory management. with merchandise from new trucks, following the bins system accurately to minimize inventory errors.
- Trained new employees while supporting daily operations for efficiency.
- Implemented cash handling and loss prevention procedures to safeguard assets.
Picker
Medtronic
01.2021 - 01.2023
- Streamlined picking processes in collaboration with team members to boost workflow efficiency.
- Organized inventory systems and completed documentation processes to support efficient operations.
- Met daily productivity and quality benchmarks through focused efforts, contributing to overall team success.
- Leveraged handheld scanners and inventory software to expedite order fulfillment effectively.
- Consistently met daily productivity and quality benchmarks through focused efforts.
- Executed order picking processes in a timely manner to ensure inventory accuracy. to meet daily targets. to achieve strict productivity targets on a daily basis.
- Supported warehouse operations by receiving, stocking, and shipping materials.
Scanner
ScanSource
01.2019 - 01.2021
- Utilized scanning equipment to ensure efficient inventory management and product tracking.
- Conducted thorough verification of inventory against purchase orders and shipping records.
- Maintained accurate inventory records by promptly reporting discrepancies.
- Supported cycle counts alongside comprehensive inventory audits.
- Enhanced operational efficiency through quality control measures during scanning processes.
- Facilitated corrective actions by identifying discrepancies in scanned data.
- Organized revisions of documents and tracked changes systematically.
- Optimized system performance by identifying and resolving lagging operational processes.
Stocker
Walmart
01.2017 - 01.2018
- Delivered friendly customer service while efficiently locating merchandise for customers.
- Restocked shelves and maintained organized displays.
- Organized merchandise displays to optimize visibility and accessibility for customers.
- Stocked shelves with precise product placement, improving customer navigation and shopping experience.
- Organized merchandise displays to enhance visibility and accessibility, and facilitating easier customer access.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Provided friendly customer service and located merchandise.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
Shipping Material Handler
Nike
01.2016 - 01.2017
- Processed customer orders and replenished inventory, ensuring optimal stock levels for uninterrupted operations.
- Achieved high customer satisfaction through accurate and prompt order processing
- Enhanced operational efficiency by maintaining organized warehouse locations
- Tracked and maneuvered freight using handheld scanners within the distribution network.
- Assured quality standards by verifying documentation and the condition of freight.
- Inspected products for quality and compliance before shipping.
- Operated specialized equipment for safe handling and transportation of hazardous substances.
Material Handler
FedEx
01.2015 - 01.2016
- Verified labels and shipment information to ensure accuracy.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Trained new hires on proper handling techniques and operational procedures to enhance team performance.
- Coordinated with cross-functional teams to streamline logistics and ensure timely order fulfillment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Supported production line with timely material supply, keeping operations running without interruptions.
- Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
- Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
- Assisted in the development of just-in-time inventory system, reducing overstock and associated costs.
Education
Diploma - Billing And Coding
Penn Foster
03.2026 - 09.2026
Westside High
Memphis , TnDiploma - Medical Office Professional
Concorde Career College
Memphis , TnSkills
- Customer Account Management
- Order Processing
- Inventory Management
- Inventory Tracking
- CRM Systems
- Data Entry
- Sales Transactions
- Problem Resolution
- Call Handling
- De-escalation
- Time Management
- Team Collaboration
- Microsoft Office
- Customer Service
- Customer service
- Inventory management
- Data entry
- Team collaboration
- Time management
- Quality assurance
- Regulatory compliance
- Employee training
- Sales support
- Packaging and labeling
- Returns processing
- Warehouse operations
- Parts documentation
- Shipping and receiving
- Email communication
- Cycle counting
- Problem-solving skills
- Billing and coding
- Record-keeping
- Problem resolution
- Attention to detail
- Medical coding
- HIPAA compliance
- CPT coding
- Patient registration
- Medical billing experience
- ICD-10 proficiency
- Motivation and initiative
- Payment posting
- Insurance verification
- Insurance claim processing
- Customer engagement
- Decision-making
- Multitasking and organization
- Billing software proficiency
- Claim submission
- Ttime management
- Problem-solving
- Collection practices
- Records organization and review
- Billing systems and software
Timeline
Diploma - Billing And Coding
Penn Foster
03.2026 - 09.2026
Parts Specialist
OReilly Auto Parts
01.2023 - Current
Picker
Medtronic
01.2021 - 01.2023
Scanner
ScanSource
01.2019 - 01.2021
Stocker
Walmart
01.2017 - 01.2018
Shipping Material Handler
Nike
01.2016 - 01.2017
Material Handler
FedEx
01.2015 - 01.2016
Westside High
Diploma - Medical Office Professional
Concorde Career College