Janet Kellingbeck
Philadelphia,PA
Summary
An individual who has devoted her purpose to serving people. I have developed strong interpersonal skills through years of hands-on experience, showing up with meaning and intention. I believe that building long-term connections creates a positive impact and encourages people to return. I exercise patience and support, and I am a good team player dedicated to a productive environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Passenger Service Assistant
Prospect Airport Services
08.2014 - Current
- Provide wheelchair and individualized assistance to passengers requiring personal care.
- Assist passengers with disabilities, medical needs, and mobility challenges throughout the airport.
- Guide passengers through TSA security, explaining procedures clearly and calmly.
- Communicate with TSA officers and airline agents to ensure passengers’ needs are met.
- Assist passengers with restroom stops, food services, and navigating the airport terminal.
- Address passengers' questions and concerns to help reduce stress and confusion.
- Organize boarding passes, identification, and personal belongings to ensure smooth travel.
- Assist arriving passengers with baggage claim, ground transportation, and lost luggage issues.
Front Office Operations
U.S. Security Associate
01.2009 - 08.2014
- Supported front office operations as a main point of contact for employees, visitors, vendors.
- Explain companies policies and procedures clearly and respectfully to staff and visitors
- Assisted visitors and drivers by giving direction and guidance as needed
- Assisted with administrative tasks, including check distribution’
- Help ensure daily operation reigns smoothly through attention and communication
Education
ABA - Business Administration
Excelsior Community College
Kingston, Jamaica05-1989
Skills
- Customer service management
- Excellent communication skills
- Disability assistance awareness
- Conflict Resolution
- Patience and tolerance
Accomplishments
Philadelphia International Airport Caring Support Award
PHL Caring Support: Prospect Airport Services Wheelchair Assistance Provider Janet Kellingbeck | PHL.org
Certification
Jay Shetty Certification School Coaching Certification
Timeline
Passenger Service Assistant
Prospect Airport Services
08.2014 - Current
Front Office Operations
U.S. Security Associate
01.2009 - 08.2014
ABA - Business Administration
Excelsior Community College