Janet Koplovitz
Brain and Spine Specialists
North East,MD
2021
years of professional experience
Dynamic Medical Receptionist with proven success at Complete Pain Care, enhancing clinic efficiency through expert appointment management and patient relations. Skilled in EHR systems and insurance verification, I excel in delivering exceptional customer service while ensuring HIPAA compliance. Committed to optimizing workflows and fostering positive patient experiences.
Work History
Medical Receptionist
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with registration forms and insurance verification processes.
- Handled multi-line phone systems, ensuring timely communication with patients and staff.
- Maintained accurate patient records in electronic health record (EHR) systems.
Administrative Assistant/ Medical Receptionist
2 Years- Managed appointment scheduling and patient communications to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated office supplies inventory, ensuring availability of essential materials for staff.
- Supported billing processes by verifying insurance information and processing patient payments.
- Developed streamlined filing systems to improve document retrieval and organization.
- Collaborated with medical staff to facilitate smooth patient flow and service delivery.
Administrative Assistant
2 Years- Managed scheduling and coordination of patient appointments to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Provided administrative support by preparing documents and correspondence for clinical staff.
- Implemented filing system improvements to streamline access to patient information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma
Skills
Front desk operations
Telephone etiquette
Appointment scheduling
Medical terminology
Patient registration
HIPAA compliance
Appointment setting
Insurance verification
HIPAA guidelines
Payment collection
Appointment management
Patient relations
EMR / EHR
Timeline
Administrative Assistant/ Medical Receptionist
Brain and Spine Specialists
02.2019 - 02.2021Read More
Administrative Assistant
Plum Tree Family Health
01.2008 - 01.2010Read More
Medical Receptionist
Complete Pain Care
Read More
Bel Air High School
High School Diploma
Read More