Janet Kramer
Bryan,TX
Summary
Dynamic Service Specialist with a proven track record at Wayfair, enhancing customer satisfaction through effective problem-solving and active listening. Skilled in client retention strategies and cross-functional coordination, consistently exceeding performance metrics while delivering exceptional service. Recognized for optimizing workload management and employing de-escalation techniques to resolve issues efficiently.
Overview
4
4
years of professional experience
Work History
Service Specialist
Wayfair
02.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Edward White
Jacksonville, FL05.2002
Skills
- Client retention strategies
- Cross-functional coordination
- Professional telephone demeanor
- Customer service
- Problem-solving
- Multitasking and organization
- Critical thinking
- Active listening
- Customer relations
- De-escalation techniques
Timeline
Service Specialist
Wayfair
02.2022 - Current
High School Diploma -
Edward White
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