Janet Landgraf
St Louis,MO
Summary
I am a driven professional while taking charge in delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office and business management, technical skills, customer relationships, ability to manage multiple priorities at one time, in-depth market analytical skills, general knowledge of MS Office applications such as Word, Powerpoint used for reporting and presentation, dispatching, database management and contract management. Recognized for outstanding customer service and team work.
Overview
11
11
years of professional experience
Work History
Salon Owner/Operator
We Wax That Spa
St Louis , MO
2013.01 - Current
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Performed administrative duties such as filing paperwork and responding to emails.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created marketing strategies to increase clientele and expand the business.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
E.L. - Esthetican
Abott Academy
St Louis, MO2005-03
Some College (No Degree) - Associates Degree
Meramec Community College
St Louis, MOSome College (No Degree) - Medical Coding And Billing
AACP
OnlineSkills
- Multitasking
- Technical Troubleshooting
- Performance Management
- Content Marketing
- Customer Service Management
- Department Oversight
- Problem-solving aptitude
- Organizational Skills
- Excellent Communication
- Client Account Management
Timeline
Salon Owner/Operator
We Wax That Spa
2013.01 - Current
E.L. - Esthetican
Abott Academy
Some College (No Degree) - Associates Degree
Meramec Community College
Some College (No Degree) - Medical Coding And Billing
AACP
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