Janet L. Groves
Archbold
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. Compassionate Medical Receptionist recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
29
29
years of professional experience
Work History
Center Receptionist
Health Partners of Western Ohio
Bryan
02.2024 - Current
- Greeted patients and visitors with a welcoming demeanor.
- Managed multi-line phone system to direct calls efficiently.
- Scheduled appointments using electronic health record system.
- Verified patient insurance information for accuracy and completeness.
- Maintained organized front desk area to ensure smooth operations.
- Responded to inquiries with detailed information about services offered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Processed payments and updated accounts to reflect balance changes.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Ima and Homag Combiform Operator
Sauder Woodworking Co.
Archbold
05.2013 - 01.2024
- Established and operated machines to ensure optimal production efficiency.
- Set daily production and quality goals, achieving targets consistently.
- Monitored machine performance to maintain high-quality output.
- Operated machinery to produce high-quality wood products efficiently.
- Monitored production lines to ensure compliance with safety standards.
- Conducted routine inspections of finished products for quality assurance.
Edgeband and Boring Operator
Sauder Woodworking Co.
Archbold
07.2012 - 05.2013
- Setup and Operate edgeband machine and Boring machines.
- Strive to perform daily operations in a safe And efficient manor.
Team Leader
Sauder Woodworking Co.
Archbold
04.2011 - 07.2012
- Perform Set-up checks
- Assist in machine set-ups as well as troubleshooting
- Make quality decisions
- Assist in all areas of production
- Currently training to operate a Jr. Schelling Saw
Ima Combiform Operator
Sauder Woodworking Co.
Archbold
11.1999 - 04.2011
- Set-up and ran production
- Make quality decisions
- Continually strive to meet and exceed production goals
- Worked daily to uphold all safety and quality standards
Heian Router Operator
Sauder Woodworking Co.
Archbold
06.1997 - 11.1999
Packing Associate
Sauder Woodworking Co.
Archbold
08.1996 - 04.1997
Education
Diploma -
Hilltop High School
West Unity, OH06.1997
Skills
- Self-motivated and quality-focused
- Electronic health records
- Appointment scheduling
- Patient insurance verification
- Office supplies management
- Goal-oriented production
- Team support and encouragement
- Effective communication skills
- Backup leadership experience
- Training and development expertise
- Commitment to work hours
- Insurance verification
- Customer service
- Patient registration
- Patient callbacks
- Front desk operations
- Reminder calls
- HIPAA guidelines
- HIPAA compliance
- Telephone etiquette
Recent Experience
- Ima and Homag Combiform Operator, Sauder Woodworking Co., Archbold, OH, 05/01/13, Present, Setup and Operate machines, Set daily production and quality goals and strive to meet them, Assist in machine set-ups as well as troubleshooting, Make quality decisions, Assist in all areas of production, Currently training to operate a Jr. Schelling Saw
- Edgeband and Boring Operator, Sauder Woodworking Co., Archbold, OH, 07/01/12, 05/01/13, Setup and Operate edgeband machine and Boring machines, Strive to perform daily operations in a safe and efficient manner
- Team Leader, Sauder Woodworking Co., Archbold, OH, 04/01/11, 07/01/12, Perform Set-up checks, Make quality decisions, Worked daily to uphold all safety and quality standards
- Ima Combiform Operator, Sauder Woodworking Co., Archbold, OH, 11/01/99, 04/01/11, Set-up and ran production, Make quality decisions, Continually strive to meet and exceed production goals
- Heian Router Operator, Sauder Woodworking Co., Archbold, OH, 06/01/97, 11/01/99
- Packing Associate, Sauder Woodworking Co., Archbold, OH, 08/01/96, 04/01/97
Timeline
Center Receptionist
Health Partners of Western Ohio
02.2024 - Current
Ima and Homag Combiform Operator
Sauder Woodworking Co.
05.2013 - 01.2024
Edgeband and Boring Operator
Sauder Woodworking Co.
07.2012 - 05.2013
Team Leader
Sauder Woodworking Co.
04.2011 - 07.2012
Ima Combiform Operator
Sauder Woodworking Co.
11.1999 - 04.2011
Heian Router Operator
Sauder Woodworking Co.
06.1997 - 11.1999
Packing Associate
Sauder Woodworking Co.
08.1996 - 04.1997
Diploma -
Hilltop High School