Janet Lowry-Boyd
Shelby,OH
Summary
Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, achieving departmental goals. Skilled in staff training and development, fostering high-performing teams while maintaining a safe and organized environment.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Demonstrated ability in problem-solving and decision-making.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead/ Manger
Taco Bell
Shelby, OH
11.2025 - 05.2026
- Supervised team operations during peak hours to ensure efficient service delivery.
- Trained and mentored new staff on customer service protocols and food preparation standards.
- Implemented inventory management practices to reduce waste and enhance stock accuracy.
- Monitored compliance with health and safety regulations, ensuring a clean work environment.
- Resolved customer complaints promptly, enhancing overall customer satisfaction ratings.
- Developed strategies to improve order accuracy and speed of service during high-volume periods.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Cashier/ Sales Associate
Family Follar
Shelby, OH
06.2025 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced end-of-day reports.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Stocked shelves and organized merchandise to enhance store presentation.
Manager
McDonald's
Shelby, OH
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Manager
Mickey Mart
Wellington, OH
03.2022 - 12.2023
- Led team to exceed sales targets through strategic planning and execution of promotional campaigns.
- Developed training programs to enhance product knowledge and boost team performance.
- Analyzed market trends to identify opportunities for growth and optimize inventory management.
- Fostered relationships with key clients, enhancing customer loyalty and retention rates.
Waitress
Applebee's
01.2022 - 12.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier
Family Dollar
Elyria, OH
01.2021 - 01.2022
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
Manager
Certified Oil
Wellington, OH
01.2019 - 01.2021
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Mentored junior managers, fostering leadership skills and enhancing team cohesion in fast-paced environments.
- Streamlined operational processes, significantly reducing wait times and enhancing overall service delivery.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Dollar General Market
Shelby, OH
01.2017 - 06.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
GED -
Royse City ISD
Royse City, TXSkills
- Rules enforcement
- Motivation techniques
- Cash handling
Cross-functional team management
- Team leadership
- Customer service
- Time management
- Decision-making
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Cross-functional teamwork
Staff development
Shift scheduling
Performance management
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Key performance indicators
Expectation setting
Emergency response
Lead generation
Clear communication
Safety procedures
Employee onboarding
Coaching and mentoring
Work prioritization
Policy and procedure development
Recruiting and interviewing
Risk management
Regulatory compliance
Cross-functional team management
Certification
ServSafe Certified
Timeline
Shift Lead/ Manger
Taco Bell
11.2025 - 05.2026
Cashier/ Sales Associate
Family Follar
06.2025 - 11.2025
Manager
McDonald's
08.2024 - Current
Sales Manager
Mickey Mart
03.2022 - 12.2023
Waitress
Applebee's
01.2022 - 12.2022
Cashier
Family Dollar
01.2021 - 01.2022
Manager
Certified Oil
01.2019 - 01.2021
Manager
Dollar General Market
01.2017 - 06.2019
GED -
Royse City ISD