Janet McHugh
WEST VALLEY,New York
Summary
Dynamic Licensed Real Estate Agent with a proven track record at EXp Realty, LLC, excelling in buyer representation and comparative market analysis. Skilled in negotiation and client management, I empower first-time homebuyers to navigate the market confidently, while generating leads through innovative social media strategies. Committed to enhancing customer satisfaction and achieving sales growth.
Overview
52
52
years of professional experience
Work History
Licensed Real Estate Agent
EXp Realty, LLC
03.2021 - 04.2026
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
- Advised and informed prospective clients on current market activities and conditions.
Manager, Sales and Customer Support
Phenomenon Events and Productions
01.1997 - 03.2017
- Increased sales by developing and implementing effective sales strategies.
- Negotiated contracts with key accounts, securing long-term partnerships beneficial to both parties.
- Optimized the use of CRM software, enabling better tracking of leads, contacts, and deals for increased sales effectiveness.
- Facilitated regular team meetings to ensure alignment on goals and objectives as well as address any challenges or concerns.
- Launched new products successfully by strategizing their promotion and coordinating launch events.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Built relationships with customers and community to establish long-term business growth.
Cashier Team Lead
Fairview Food Mart
05.1974 - 02.1978
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Education
Bachelor of Science - Liberal Arts And Sciences
Medaille College
Buffalo, NY05-1992
Skills
- Negotiation expertise
- Buyer representation
- Social media promotion
- Comparative market analysis
- Property inspections
- Real estate law
- Closing coordination
- Sales presentations
- Client management
Timeline
Licensed Real Estate Agent
EXp Realty, LLC
03.2021 - 04.2026
Manager, Sales and Customer Support
Phenomenon Events and Productions
01.1997 - 03.2017
Cashier Team Lead
Fairview Food Mart
05.1974 - 02.1978
Bachelor of Science - Liberal Arts And Sciences
Medaille College