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Janet Metacarpa
Culpeper,VA
Summary
Proactive and organized professional specializing in patient access services looking to further professional career in Healthcare Administration. Known for strong attention to detail and time management skills, contributing to efficient appointment scheduling and positive patient interactions.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
UVA Health
Culpeper, Virginia
07.2025 - Current
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Maintained confidential records under UVA Health privacy standards
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
- Resolved issues related to registration process including eligibility verification and authorization problems.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Contacted insurance companies to verify patient coverage details. and verified patient coverage.
- Served as a liaison between patients and third-party payers ensuring that all necessary documents are submitted in a timely manner.
- Managed scheduling of patient appointments across multiple departments. of appointments across multiple departments to optimize patient care.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Scheduled appointments and managed the daily patient flow efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
Rural Mail Carrier Associate
USPS, United States Postal Service
Culpeper, Virginia
01.2021 - 05.2025
- Delivered mail and packages to rural residences efficiently.
- Operated postal vehicles safely to meet delivery schedules.
- Maintained accurate records of deliveries and pickups daily.
- Ensured proper handling of sensitive and special mail items.
- Assisted customers with various inquiries related to postal services.
- Adhered to security protocols when handling confidential documents or packages.
- Participated in training sessions related to new postal regulations and procedures.
- Organized all incoming and outgoing mails in an orderly fashion.
- Obtained signatures for registered, certified, and insured mail.
- Gathered outgoing mail from homes and businesses to ensure prompt delivery. from homes and businesses to deliver to post office for processing.
- Managed undeliverable mail to ensure accurate returns to senders. in accordance with established procedures.
Education
Associate of Science - Medical Office Specialist
Ultimate Medical Academy
Clearwater, FL01-2022
Skills
- EHR Operation - EPIC
- Medical billing
- Insurance verification
- HIPAA compliance
- Record management
- Detailed documentation
- Time management
- Patient advocacy
- Computer skills
- Microsoft Office
- MS office
- Customer service
- Attention to detail
- Patient engagement
- Team collaboration
- Friendly, positive attitude
Timeline
Patient Access Specialist
UVA Health
07.2025 - Current
Rural Mail Carrier Associate
USPS, United States Postal Service
01.2021 - 05.2025
Associate of Science - Medical Office Specialist
Ultimate Medical Academy