Myshalanta Ingram
Preston,USA
Summary
Dedicated and compassionate healthcare professional with experience in patient registration, insurance verification, and medical record management. Skilled in using electronic health record systems, including Epic, to ensure accurate patient information and efficient workflow. Known for strong communication, attention to detail, and providing excellent customer service in fast-paced healthcare environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Emory Healthcare
Atlanta, GA
11.2021 - 09.2025
- Accurately verifies patient demographics and insurance coverage
- Performs general scheduling, registration, messaging and customer service duties
- Answers the phone efficiently, providing timely and courteous access to the system
- Effectively uses resources to provide the right response to callers with quick thinking and a calm manner
- Demonstrate strong attention to detail and accuracy in daily work.
- Maintains an excellent operational and financial quality score.
- Review medical document to determine the correct payable benefits and payment
- Remote
Patient Access Representative III
Jack Hughston Memorial Hospital
Phenix City, AL
04.2018 - 11.2021
- Greets and registers patients
- Verifies and collects patient demographics and insurance information and enter it into the system
- Collect payment for services
- Document each patient account
- Scan patient’s charts into the system.
- Assisted customers via phone, mail, and email regarding records requests.
- Conducted follow up calls to customers.
- Updated all accounts with proper notations.
- Assured documents were properly identified and scanned into correct customer accounts.
- Reviewed customer contracts for accuracy.
Customer Service Representative
Anthem Blue Cross/Blue Shield
Midland, GA
01.2015 - 02.2018
- Answered inbound calls
- Provided excellent customer service to customers
- Resolved the customer issues and complaints via telephone
- Reviewed patient explanation of benefits and explained it to the providers.
- Status claims for Georgia Providers
- Reviewed provider professional and facility claims
- Reviewed Provider Appeals
- Inquired with member’s home plan on behalf of the provider
- Generated letters of correspondence
- Assisted with personal as well as team inventory
- Reviewed claims for any necessary adjustments
- Provided member benefits to providers
Collections Agent Billing Specialist
TSYS
Columbus, GA
03.2009 - 09.2010
- Contacted customers to collect on debts owed to merchant
- Provided excellent customer service
- Took inbound calls and assisted with customer concerns
- Offered different payment options to assist the customer with paying their account
- Collected payments via phone
- Notated each customer account
Education
Certificate - Medical Billing and Coding
Virginia College-Columbus
Columbus, GA06-2018
High school diploma - undefined
Marion County High School
Buena Vista, GA05-2007
Skills
- Time and workflow management
- Strong Communication
- Problem solving
- Customer focus
- Scheduling and appointment setting
- Team Collaboration
- Active Listening
- Attention to detail
- Strong Computer Skills with navigating multiple applications simultaneously
- Epic EHR navigation
- Patient Charting in Epic
- Insurance Verification
Certification
CPAR
Timeline
Patient Access Specialist
Emory Healthcare
11.2021 - 09.2025
Patient Access Representative III
Jack Hughston Memorial Hospital
04.2018 - 11.2021
Customer Service Representative
Anthem Blue Cross/Blue Shield
01.2015 - 02.2018
Collections Agent Billing Specialist
TSYS
03.2009 - 09.2010
High school diploma - undefined
Marion County High School
Certificate - Medical Billing and Coding
Virginia College-Columbus
COVER LETTER
To: Human Resources: Dear Human Resources: In response to the recent position on your website, please accept this letter and application for the position currently available within your organization. My resume and diverse skills are enclosed. I feel that I am a strong candidate for this position. I would appreciate the opportunity to discuss my credentials with you. Thanks in advance for your consideration.