Hannah R. Shepherd
Greenville,SC
Summary
Detail-oriented and results-driven healthcare professional with extensive experience in electronic medical records (EMR) management, prior authorization processing, and procedural cost estimation. Proficient in CPT and diagnosis coding, ensuring precise documentation to minimize billing discrepancies. Adept at resolving complex patient inquiries, optimizing insurance workflows, and collaborating with clinical and administrative teams to enhance data integrity. Passionate about improving patient care quality, advancing healthcare data security, and ensuring compliance with regulatory standards. Committed to continuous learning and staying informed about healthcare industry trends and policy changes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Prisma Health – Pediatric Surgery & Neurosurgery
Greenville, SC
11.2020 - Current
- Utilize electronic medical records (EMR) systems to document patient information, appointment details, and visit summaries
- Manage prior authorization requests for surgical procedures, ensuring timely approvals and efficient workflow
- Generate accurate cost estimates for scheduled appointments and surgeries, enhancing financial transparency for patients
- Minimized billing discrepancies by applying expertise in CPT and diagnosis coding, ensuring precise encounter documentation
- Streamlined insurance verification and reimbursement processes through in-depth knowledge of coverage policies
Pre-Registration Patient Services Representative
Prisma Health – Patewood Corporate Office
Greenville, SC
09.2019 - 11.2020
- Assisted patients with pre-registration, insurance verification, and financial clearance processes to ensure a smooth admission experience
- Collaborated with clinical and administrative teams to resolve discrepancies in patient records and insurance details
- Provided patients with clear communication regarding co-pays, payment options, and financial responsibilities before scheduled procedures
- Identified and corrected errors in patient demographics, insurance entries, and authorization requirements, improving data accuracy
Patient Transporter
Prisma Health – Greenville Memorial Hospital
Greenville, SC
01.2019 - 08.2019
- Provided compassionate support and safe transport for patients between departments, ensuring adherence to hospital protocols.
- Maintained accurate transport records in hospital systems, documenting all patient movements and activities.
- Assisted in handling medical equipment, specimens, and patient belongings during transport to ensure proper care and handling.
Education
Associate in Applied Science - Health Information Management
Greenville Technical College
Greenville, SC08.2024
Bachelor of Arts - Elementary Education
USC Upstate
Spartanburg, SC05.2017
Associate of Arts & Science Degree -
Greenville Technical College
Greenville, SC05.2015
Skills
- Patient Access and Registration
- Insurance Verification and Authorization
- Diagnosis Coding and Documentation
- Medical Billing & Reimbursement
- Appointment Scheduling and Coordination
- Case Management Support
- Healthcare Data Security and Confidentiality
- Workflow Process Improvement
- Quality Assurance and Risk Management
- Medical Records Management
- Cross-functional Team Collaboration
- Problem-Solving and Conflict Resolution
Affiliations
American Health Information Management Association (AHIMA), 2973366
Certification
Registered Health Information Technician (RHIT), 12/01/24
Timeline
Patient Access Specialist
Prisma Health – Pediatric Surgery & Neurosurgery
11.2020 - Current
Pre-Registration Patient Services Representative
Prisma Health – Patewood Corporate Office
09.2019 - 11.2020
Patient Transporter
Prisma Health – Greenville Memorial Hospital
01.2019 - 08.2019
Registered Health Information Technician (RHIT), 12/01/24
Associate in Applied Science - Health Information Management
Greenville Technical College
Bachelor of Arts - Elementary Education
USC Upstate
Associate of Arts & Science Degree -
Greenville Technical College
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