Melisa Dobrushi
Cliffside Park,NJ
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Emergency Department
06.2019 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on hospital processes and procedures.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Medical Assistant
Advance Laser And Skin Cancer Center
04.2019 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant Supervisor
Center For Dynamic Well Being
05.2016 - 05.2019
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Enforced quality control protocols to maintain accuracy of test results.
- Prepared reports to document laboratory results and findings.
- Identified and troubleshot technical issues related to laboratory procedures.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Master of Science - Health Economics And Managment
William Paterson University of New Jersey
Wayne, NJ12.2025
Bachelor of Science - Health Administration
St. Joseph's University
Patchogue, NY12.2021
Associate of Science - Health Administration
Bergen Community College
Paramus, NJ06.2017
Skills
- Patient Health Information Access
- Reliability and Dedication
- Electronic Health Records Systems
- Team Collaboration
- Co-Payment Collection
- Authorization Verification
- Insurance Verification
- Medical Billing and Collections
- EMR Updating
- Medical Filing
- Patient Registration
- Benefits Explanations
- Informed Consent
- Registration Coordination
- Admitting Coordination
- Patient Scheduling
- Medical Services Administration
- Laboratory Testing
Certification
Phlebotomy Certification
Languages
Albanian
Native or Bilingual
Timeline
Patient Access Specialist
Emergency Department
06.2019 - Current
Medical Assistant
Advance Laser And Skin Cancer Center
04.2019 - 06.2022
Medical Assistant Supervisor
Center For Dynamic Well Being
05.2016 - 05.2019
Master of Science - Health Economics And Managment
William Paterson University of New Jersey
Bachelor of Science - Health Administration
St. Joseph's University
Associate of Science - Health Administration
Bergen Community College
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