Rodrigo Emilio Sorto
Silver Spring,Maryland
Summary
Cordial and dedicated Bilingual Patient Access Specialist with empathetic customer service skills in all interactions. Strong work ethic and clear understanding of HIPAA rules and protocols. Maintains high standard of ethics, professionalism and regulatory compliance to achieve positive outcomes for patients and clients.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
AstraZeneca
07.2022 - Current
- Collaborated in the launch of the Az&Me US Patient Support Program for free medicines.
- Oversaw enrollment into Patient Assistance Program via phone and fax.
- Obtained patient's insurance information and determined eligibility for benefits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Coordinated delivery of primary and specialty medications across the United States.
- Escalated disputes, appeals and technology issues.
- Stayed calm under pressure to and successfully dealt with difficult situations.
EBO Account Representative
Meduit Revenue Cycle Management
02.2022 - 07.2022
- Resolved 75 customer queries per day over telephone for Houston Healthcare Service Network.
- Processed client payments and updated patient accounts.
- Identified CPT codes and consolidated patient records.
- Analyzed accounts for delinquencies and other ongoing issues.
U15 Volleyball Coach
Rockville Volleyball Academy
07.2021 - 02.2022
- Trained volleyball fundamentals to 12 adolescent girls under fifteen years of age
- Structured and planned 3 weekly practices in preparation for tournaments
- Developed and implemented progressive training plans to improve skills of athletes
- Worked individually with players when struggling to enhance confidence and strengthen court skills.
Resident Concierge
Foulger – Pratt
02.2021 - 10.2021
- Managed Citron Leasing office from afternoon to evening.
- Conducted resident package and unit key audits on Excel spreadsheet.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations.
- Reported and provided emergency maintenance services for residents within Citron building.
Intern
Mobile Integrated Health Program
05.2021 - 08.2021
- Illustrated Infographic posters for Montgomery County Narcan Expansion Program
- Inputted and consolidated patient health information on Montgomery County eMEDS database
- Researched and compiled literature review on Opioid activity in Montgomery County
- Analyzed problems and worked with teams to develop solutions.
Customer Service Representative
Grosvenor Market
06.2017 - 04.2018
- Greeted customers and addressed questions and concerns
- Operated cash register, managed checkout lane with retail equipment
- Assisted floor staff with restocking shelves and rotating merchandise
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Hospital Volunteer
Sibley Memorial Hospital
06.2015 - 08.2015
- Served as Hospital Navigator at Sibley Medical Office Building
- Reported patient requests, concerns, and other observations to staff.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Provided support and companionship to patients in need of assistance.
Education
Bachelor of Science - Community Health
University of Maryland
College Park, MD08.2021
Skills
- Spanish Fluency
- Patient Health Information Access
- Salesforce
- Google Workspace
- Punctual and Hardworking
- Word Processing
- Prepare Reports
- Patient Information Management
- Insurance Information Collection
- Medical Terminology
- Insurance Verification
- Demographics Information
- Electronic Health Records Systems
- Verbal and Written Communication
- Phone and Email Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
AstraZeneca
07.2022 - Current
EBO Account Representative
Meduit Revenue Cycle Management
02.2022 - 07.2022
U15 Volleyball Coach
Rockville Volleyball Academy
07.2021 - 02.2022
Intern
Mobile Integrated Health Program
05.2021 - 08.2021
Resident Concierge
Foulger – Pratt
02.2021 - 10.2021
Customer Service Representative
Grosvenor Market
06.2017 - 04.2018
Hospital Volunteer
Sibley Memorial Hospital
06.2015 - 08.2015
Bachelor of Science - Community Health
University of Maryland
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