KALI DRAVES
Muscoda,WI
Summary
Patient Access Specialist who believes strongly in good customer service delivery during patient intake with the ability to work efficiently within a challenging and everchanging environment.
Overview
1
1
year of professional experience
Work History
PATIENT ACCESS SPECIALIST
UPLAND HILLS HEALTH
05.2016
- Utilize excellent customer service skills to gather information from patients
- Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure
- Gather information from patients and enter into the hospital and clinic EHR (Epic)
- Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures
- Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
- Coordinate and communicate schedules
- Assist with coordination of activities related to insurance pre-certification/authorization
- Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions
- Perform clerical and reception duties associated with patient registration
- Triage calls to the correct department
- Critical thinking.
CUSTOMER SERVICE
JT'S GAS STATION
09.2015 - 05.2016
- Greet customers and provide excellent customer service
- Perform transactions at the cash register and handling of money
- Maintain overall cleanliness of the establishment
- Organization and confidentiality.
Education
CMA (Medical Assistant) Certification -
Southwest Wisconsin Technical College
05.2013
CNA Certification -
Southwest Wisconsin Technical College
08.2011
Skills
- Exercise flexibility and teamwork
- Maintain confidentiality, security and integrity for management of information, according to policies and procedures
- Attention to detail, organizing and time management
- Records management
- Spreadsheet and planning
- Inventory management
- Coordinating Schedules
- Epic EHR
- Customer Service
- Time management
- Excellent communication
- Insurance knowledge
Personal Information
Title: Patient Access Specialist
Timeline
PATIENT ACCESS SPECIALIST
UPLAND HILLS HEALTH
05.2016
CUSTOMER SERVICE
JT'S GAS STATION
09.2015 - 05.2016
CMA (Medical Assistant) Certification -
Southwest Wisconsin Technical College
CNA Certification -
Southwest Wisconsin Technical College
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