Janet Mupatsi
Capetown South Africa
Summary
Upheld rigorous hygiene standards and fostered a welcoming atmosphere, contributing to guest satisfaction in high-end hotel and cruise ship environments.
Overview
10
10
years of professional experience
Work History
Cleaner
MSC Cruises
02.2023 - Current
- Perform cleaning & sanitation of crew areas & cabins according to usph & company standards
- Replenish supplies, change linens & ensure guest and crew amenities are stocked
- Collaborate with housekeeping team to maintain high cleanliness scores and guest satisfaction
- Participating in monthly cross-training sessions to expand cabin Steward responsibilities and support operational needs
- Report maintenance issues and coordinate with engineering/guest services to resolve promptly
- Consistently maintain cabin cleanliness ratings in the top percentile
- Recognized for reliability during peak cruise periods and itinerary changes
Stateroom Attendant
Dolphin Beach Hotel
Cape Town, South Africa
11.2019 - 02.2022
- Cleaned and service guest rooms, including making beds and Replenishing supplies
- Attending to guest request & complaints in a professional and timely manner
- Maintained cleanliness of public areas including lobbies, corridors, staircases and restrooms
- Cape town South Africa
Cleaner
Blouberg Dental Practice
Cape Town, South Africa
05.2016 - 09.2019
- Perform cleaning duties in accordance with a cleaning schedule
- Greeting patients
- Dusting, polishing and sanitizing furniture, machines and touch points
- Sweeping and mopping floors, emptying trash containers
- Replacing paper towels, hand soap and hand lotion
- Reporting any technical issues and maintenance needs
- Cleaning and sterilizing instruments and trays
- Making bleaching trays
- Cape town South Africa
Education
Ordinary Level -
Dzivarasekwa High 1 School
Harare, Zimbabwe 11-2022
Skills
Led initiatives to improve guest service delivery and satisfaction
Facilitated clear communication among staff to optimize operational efficiency
Oversaw cleanliness standards to uphold brand reputation
Monitored adherence to safety regulations and protocols
Advanced sanitation practices to enhance guest safety
Strategically prioritized tasks to maximize productivity
Coordinated team efforts to manage high-volume periods
Fostered a collaborative team environment to drive success
Embraced flexibility to respond to diverse guest requirements
Personal Information
- Passport Number: Valid
- Nationality: Zimbabwean
- Visa Status: Valid C1/D
Certificates And Training
- Professional Housekeeping certificate, 01/01/20
- Valid STCW Basic Safety Training, 01/01/23
- Valid Seafarer medicals, 01/01/26
- Ongoing support cross-training cabin Steward duties
References
AVAILABLE UPON REQUEST
Timeline
Cleaner
MSC Cruises
02.2023 - Current
Stateroom Attendant
Dolphin Beach Hotel
11.2019 - 02.2022
Cleaner
Blouberg Dental Practice
05.2016 - 09.2019
Ordinary Level -
Dzivarasekwa High 1 School