Janet Nava
Omaha
Summary
Dynamic professional with extensive experience in office administration and customer service at Georgia Pacific Cabinets. Proven ability to enhance communication and streamline processes, achieving improved customer satisfaction. Skilled in organization and inventory management, effectively resolving issues and fostering strong vendor relationships. Committed to maintaining confidentiality and delivering superior service.
Overview
11
11
years of professional experience
Work History
Secretary
Georgia Pacific Cabinets
08.2014 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Grocery Receiving's Associate
Walmart
12.2014 - 04.2020
- Streamlined inventory management processes to minimize waste and maintain optimal stock levels.
- Conducted regular vendor performance reviews to ensure adherence to established standards.
- Strengthened vendor relationships through consistent communication and prompt issue resolution.
- Implemented an efficient inventory management system to reduce order discrepancies and improve tracking.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Education
Associate of Science - Social Work
Northeast Texas Community College
Mount Pleasant, TX05-2019
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Superior customer service
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Cooking
- I enjoy helping others and giving back to the community
- Gardening
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Documenting and sharing travel experiences
- Getting involved in local advocacy groups to promote positive change in the community
- Watching Movies and TV Shows
Timeline
Grocery Receiving's Associate
Walmart
12.2014 - 04.2020
Secretary
Georgia Pacific Cabinets
08.2014 - Current
Associate of Science - Social Work
Northeast Texas Community College
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