Janet Neal
Orlando
Summary
Hello my name is Janet! Im an empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Conduent Business Solutions
Ocoee
12.2021 - 03.2025
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong customer relationships to encourage repeat business.
Customer Service Associate
Walmart
Orlando
02.2019 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided product recommendations based on customer needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Crew Member
Wendy's
Orlando
07.2017 - 01.2019
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Served food quickly for positive guest experiences.
- Processed payments on cash register and counted back bills and change to patrons.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Jones High School
801 Rio Grande Ave 3280505-2018
Skills
- Payment processing
- Order management
- Customer relationship management
- Product recommendations
- Conflict resolution
- Active listening
- Data entry
- Microsoft Excel
- [Software] CRM system proficiency
- Typing proficiency
- Critical thinking
Timeline
Customer Service Representative
Conduent Business Solutions
12.2021 - 03.2025
Customer Service Associate
Walmart
02.2019 - 12.2021
Crew Member
Wendy's
07.2017 - 01.2019
High School Diploma -
Jones High School
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