Janet Oakley
Camby,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Patient Financial Counselor
Franciscan St. Francis Health
Indianapolis, IN
04.1984 - 07.2019
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Organized patient records and database to facilitate information storage and retrieval.
- Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Delivered support to medical staff in completion of patient paperwork.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Engaged with patients to provide critical information.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Trained new staff on filing, phone etiquette and other office duties.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Leveraged advanced problem-solving skills to address complex cases involving multiple payers or coordination of benefits.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
- Followed document protocols to safeguard confidentiality of patient records.
- Resolved customer complaints using established follow-up procedures.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN06.1986
Skills
- Building Rapport and Credibility
- Payment Negotiations
- Gathering Information from Patients
- Complaint Investigation
- Patient interviewing
- Patient documentation
- Attention to Detail
Timeline
Patient Financial Counselor
Franciscan St. Francis Health
04.1984 - 07.2019
High School Diploma -
Emmerich Manual High School