Janet Olguin
Las Vegas,NV
Summary
Dynamic supervisor with a proven track record at Black Bear Diner, excelling in staff management and customer service. Enhanced team productivity through strategic planning and effective training programs, while fostering a culture of excellence. Recognized for resolving conflicts and improving operational efficiency, leading to increased customer satisfaction and team morale.
Overview
2
2
years of professional experience
Work History
Supervisor
Black Bear Diner
Las Vegas, NV
03.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Lead Server
Black Bear Diner
Las Vegas, NV
03.2023 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Liberty High School
Las Vegas, NV06.2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Analytical thinking
- Team building
- Conflict resolution
- Inventory oversight
- Financial management
Languages
American Sign Language
Professional Working
English
Native or Bilingual
Spanish
Full Professional
Timeline
Supervisor
Black Bear Diner
03.2023 - Current
Lead Server
Black Bear Diner
03.2023 - Current
Liberty High School