Janet Peña
Framingham,MA
Summary
Versatile and dedicated, with a proven track record at Nrt Bus for enhancing passenger safety and operational efficiency. Leveraged strong work ethic and customer service skills to exceed employer expectations. Achieved significant improvements in student management and safety protocols, demonstrating exceptional discipline and respectfulness. Skilled in utilizing advanced tools and software for maintenance and monitoring tasks.
Overview
24
24
years of professional experience
Work History
School Bus Monitor
Nrt Bus
01.2021 - Current
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Assistant Manager
Dunkin' Donuts
03.2009 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Maintenance Assistant
Unico Company
02.2007 - 11.2009
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
School Van Monitor
Accet Transportation
01.2001 - 01.2004
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Education
High School Diploma -
Pedro Maria Espallat Santiago
Dominican Republic11-1984
Skills
- Strong work ethic
- Customer service
- Cleaning and sanitizing
- Discipline
- Respectfulness
- Student management
- Patience and empathy
Timeline
School Bus Monitor
Nrt Bus
01.2021 - Current
Assistant Manager
Dunkin' Donuts
03.2009 - 12.2017
Maintenance Assistant
Unico Company
02.2007 - 11.2009
School Van Monitor
Accet Transportation
01.2001 - 01.2004
High School Diploma -
Pedro Maria Espallat Santiago
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