Janet Phelps

Roomed patients, took vitals, blood draws, worked with comp patients doing drug screens, audio grams, pulmonary functions test, respiratory fit tests, vision testing, also worked with Epic system and Agility system. Also in the lead role I did all the ordering for office supplies as well as drug screens. Chain of custody forms, lab supplies. Made training videos for the MOA role and CMA role. Also trained new hires for MOA role and Occ health role.

• Led team of 6 direct reports managing over 6 employees
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
• Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
• Trained and guided team members to maintain high productivity and performance metrics
• Trained new employees in specific job requirements
• Cross-trained existing employees in order to maximize team performance
• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
• Reconciled daily sales transactions to balance and log day-to-day revenue with Store Trak
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
• Provided management with feedback regarding employee performance and training needs
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
• Returned change and currency and processed debit and credit card payments with 100% accuracy rate
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
• Assisted customers by answering questions and fulfilling requests

• Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone
• Connected callers with appropriate professional, department or business
• Received incoming calls and paged individuals and departments over PA system
• Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression
• Collected and verified directory information, including telephone numbers, addresses and proper spelling of names
• Calculated and quoted charges for services such as person-to-person and international calls
• Maintained accurate records of calls placed and received
• Processed customer calls by accurately logging all pertinent information
• Collected personal information from customers to accurately document requests

• Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary
• Tended to machines, troubleshoot malfunctions and completed basic repairs to keep equipment functional and well maintained
• Followed sewing instructions and inspected quality of finished pieces

• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
• Assembled job applications and made hiring recommendations to bring in top candidates for key vacancies
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Rotated merchandise and displays to feature new products and promotions
• Walked through store areas every week to identify and proactively resolve issues negatively impacting operations
• Monitored security and handled incidents calmly
• Trained and managed associates in customer service and sales techniques
• Acted as point of contact for vendor collaboration for contracted services
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Served as floating manager-on-duty, MOD, to cover shift shortage
• Handled customer service by dealing with complaints, organizing stock and answering customer questions
• Maintained high levels of organization in store by directing customers and replenishing merchandise
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
• Reconciled daily sales transactions to balance and log day-to-day revenue with Store Trak
• Processed payments for credit and debit cards and returned proper change for cash transactions