Janet Raya Chavez
Riverside,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Assistant
Families Together of Orange County
09.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms and prepared for physician examinations.
- Managed medical records including filing, organizing, and scanning documents.
- Documented medical histories, vital signs, and medications accurately.
- Sanitized and organized exam rooms and medical equipment.
- Assisted healthcare providers with patient intake, ensuring accurate collection of medical histories and vital signs.
- Coordinated scheduling for patient appointments, optimizing workflow and minimizing wait times for services.
- Trained new staff on clinical procedures and office protocols, fostering a knowledgeable team environment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified patient insurance eligibility and benefits to support accurate scheduling and billing processes.
Medical Call Center Representative
Families Together of Orange County
02.2023 - 09.2024
- Handled escalated calls professionally and resolved complex issues.
- Managed high call volumes while maintaining excellent customer service.
- Improved customer satisfaction through timely responses.
- Reduced average call handling time while maintaining quality.
Medical Assistant
Paramount Care Medical Group
05.2022 - 08.2022
- Operated cash register with excellent accuracy.
- Maintained balanced cash drawers.
- Provided friendly customer service.
- Restocked and organized merchandise.
Dental Front Office Receptionist
Perveen Aleemuddin DDS
02.2019 - 05.2022
- Prepared insurance claim forms and explained benefits and pricing.
- Greeted patients and coordinated appointments.
- Managed incoming calls and accurate message-taking.
- Reduced patient wait times through effective coordination.
- Verified patient insurance eligibility and benefits to ensure accurate coverage information prior to appointments and services.
Cashier
VIP Tacos
06.2018 - 03.2019
- Operated cash register with excellent accuracy.
- Maintained balanced cash drawers.
- Provided friendly customer service.
- Restocked and organized merchandise.
Education
Certificate - Medical Assistant
American Career College
CA08.2022
High School Diploma - undefined
Valencia High School
Placentia, CA06.2018
Skills
- Supported accurate medical terminology usage
- Delivered patient-centered care support
- Followed HIPAA privacy requirements
- Managed high-volume incoming calls
- Provided customer service support
- Completed insurance eligibility verification
Personal Information
Title: Medical Assistant
Certification
CPR / First Aid
Timeline
Medical Assistant
Families Together of Orange County
09.2024 - Current
Medical Call Center Representative
Families Together of Orange County
02.2023 - 09.2024
Medical Assistant
Paramount Care Medical Group
05.2022 - 08.2022
Dental Front Office Receptionist
Perveen Aleemuddin DDS
02.2019 - 05.2022
Cashier
VIP Tacos
06.2018 - 03.2019
High School Diploma - undefined
Valencia High School
Certificate - Medical Assistant
American Career College