Janet Robinson
Denton,TX
Summary
Dedicated and results-driven professional with a strong foundation in customer service, hospitality, office management, and healthcare. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective team-building and leadership. Skilled in training and mentoring staff to foster a collaborative environment that ensures seamless service delivery. Committed to leveraging diverse experiences to contribute positively to organizational goals and drive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
Cross Roads, TX
08.2025 - Current
- Implemented individualized treatment plans to promote behavioral improvement in clients
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Managing Director
Lyric Logistics Company LLC
05.2023 - Current
- Oversaw daily operations and logistics of the trucking company
- Managed a team of drivers and office staff to ensure timely deliveries and customer satisfaction
- Implemented new processes to improve efficiency and reduce operational costs
Server and Trainer
Hooters
Horn Lake, MS
10.2021 - 03.2025
- Managed customer interactions to create a welcoming and enjoyable dining atmosphere.
- Assisted in onboarding new staff members through comprehensive training sessions. Provided support and guidance to ensure understanding of company policies and procedures. Facilitated knowledge transfer to enhance team performance.
- Coordinated team efforts to manage high-volume service demands effectively during peak hours.
Customer Service Representative
Children's Museum of Memphis
Memphis, TN
10.2020 - 04.2021
- Engaged with visitors to provide a welcoming and informative experience
- Addressed visitor questions and concerns to ensure satisfaction
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Elvis Presley Enterprises
Memphis, TN
08.2017 - 08.2019
- Handled customer inquiries and resolved issues promptly
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Receptionist
JJJ Monument Co.
09.2016 - 08.2018
- Greeted and assisted customers in a professional manner
- Managed appointment schedules and handled administrative tasks
- Coordinated with different departments to ensure smooth workflow
Intern
MIFA (Metropolitan Inter-Faith Association)
Memphis, TN
05.2016 - 08.2016
- Assisted in the customer service and emergency help department
- Supported staff in handling client inquiries and providing necessary aid
- Gained valuable experience in non-profit operations and client support
Education
Currently Completing Bachelor's Degree - Human Resources Management
Austin Peay State University
Clarksville, TN05.2027
High School Diploma -
Whitehaven High School
Memphis, TN05.2019
Skills
- Customer Service
- Team Leadership
- Microsoft Office Suite
- Training and Development
- Records organization and management
- Crisis management
Certification
- Microsoft Office Certification
- Board Certified Registered Behavior Technician
Timeline
Registered Behavior Technician
Action Behavior Centers
08.2025 - Current
Managing Director
Lyric Logistics Company LLC
05.2023 - Current
Server and Trainer
Hooters
10.2021 - 03.2025
Customer Service Representative
Children's Museum of Memphis
10.2020 - 04.2021
Customer Service Representative
Elvis Presley Enterprises
08.2017 - 08.2019
Receptionist
JJJ Monument Co.
09.2016 - 08.2018
Intern
MIFA (Metropolitan Inter-Faith Association)
05.2016 - 08.2016
Currently Completing Bachelor's Degree - Human Resources Management
Austin Peay State University
High School Diploma -
Whitehaven High School
Volunteer Experience
Post Internship, MIFA (Metropolitan Inter-Faith Association), Assisted in the customer service and emergency help department., Supported staff in handling client inquiries and providing necessary aid., Gained valuable experience in non-profit operations and client support.