Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Janet Rodriguez

Chicago,IL

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator (PCC)

Orsini Specialty Pharmacy
Elk Grove Village , IL
01.2021 - Current
  • Performed administrative duties such as filing paperwork.
  • Outbound calls to Patients to schedule shipments.
  • Maintained accurate medication records of all patients.
  • Ensure that all supplies are up to date according to the patients needs.
  • Request refills and obtain prescriptions.
  • Updating patients insurance information
  • processing PBM claims in rx30

Prior Authorization Representative

Orsini Pharmaceutical Services
Elk Grove Village , IL
12.2020 - 01.2021
  • Initiate prior authorization through the program (Cover my meds).
  • Initiating prior authorization through the program (Availity).
  • Followed up on overdue lab results or other test results related to patient care.
  • Verifying current Prior Authorizations details for patient care.
  • Reaching out to insurance plans to obtain overrides. Such as limited distribution override.

Pharmacy Technician

Conney's Pharmacy
Winnetka , IL
06.2020 - 01.2021
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.

Education

Community College -

Wilburg Wright College
01.2008

High school diploma -

Foreman High School

Skills

  • Bilingual
  • Customer service
  • Typing 64 wpm
  • Healthcare Operations
  • Articulate Communication
  • Payment Collection
  • Office Administration

Certification

  • Certified Pharmacy Technician (CPhT), 06/2017, 11/2021
  • National Pharmacy Technician Certification (PTCB), 03/2023, 03/2024
  • Driver's license

Additional Information

049239763

Timeline

Patient Care Coordinator (PCC)

Orsini Specialty Pharmacy
01.2021 - Current

Prior Authorization Representative

Orsini Pharmaceutical Services
12.2020 - 01.2021

Pharmacy Technician

Conney's Pharmacy
06.2020 - 01.2021

Community College -

Wilburg Wright College

High school diploma -

Foreman High School
  • Certified Pharmacy Technician (CPhT), 06/2017, 11/2021
  • National Pharmacy Technician Certification (PTCB), 03/2023, 03/2024
  • Driver's license
Janet Rodriguez