Janet Rodriguez
Chicago,IL
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator (PCC)
Orsini Specialty Pharmacy
Elk Grove Village, IL
01.2021 - Current
- Performed administrative duties such as filing paperwork.
- Outbound calls to Patients to schedule shipments.
- Maintained accurate medication records of all patients.
- Ensure that all supplies are up to date according to the patients needs.
- Request refills and obtain prescriptions.
- Updating patients insurance information
- processing PBM claims in rx30
Prior Authorization Representative
Orsini Pharmaceutical Services
Elk Grove Village, IL
12.2020 - 01.2021
- Initiate prior authorization through the program (Cover my meds).
- Initiating prior authorization through the program (Availity).
- Followed up on overdue lab results or other test results related to patient care.
- Verifying current Prior Authorizations details for patient care.
- Reaching out to insurance plans to obtain overrides. Such as limited distribution override.
Pharmacy Technician
Conney's Pharmacy
Winnetka, IL
06.2020 - 01.2021
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Education
Community College -
Wilburg Wright College
01.2008
High school diploma -
Foreman High School
Skills
- Bilingual
- Customer service
- Typing 64 wpm
- Healthcare Operations
- Articulate Communication
- Payment Collection
- Office Administration
Certification
- Certified Pharmacy Technician (CPhT), 06/2017, 11/2021
- National Pharmacy Technician Certification (PTCB), 03/2023, 03/2024
- Driver's license
Additional Information
049239763
Timeline
Patient Care Coordinator (PCC)
Orsini Specialty Pharmacy
01.2021 - Current
Prior Authorization Representative
Orsini Pharmaceutical Services
12.2020 - 01.2021
Pharmacy Technician
Conney's Pharmacy
06.2020 - 01.2021
Community College -
Wilburg Wright College
High school diploma -
Foreman High School
- Certified Pharmacy Technician (CPhT), 06/2017, 11/2021
- National Pharmacy Technician Certification (PTCB), 03/2023, 03/2024
- Driver's license
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