Esmeralda Arispe
Cedar Hill,Tx
Summary
Dynamic Patient Care Coordinator with extensive experience at Alpha Medical Clinics, excelling in patient scheduling and insurance verification. Proven ability to enhance patient relations through effective communication and problem-solving skills, ensuring seamless healthcare experiences. Recognized for maintaining meticulous medical records and coordinating transportation, contributing to improved patient satisfaction.
Overview
20
20
years of professional experience
Work History
Patient Care Coordinator
Alpha Medical Clinics
01.2021 - 03.2025
- Provided excellent customer service to patients and medical staff.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Coordinated transportation to get patients to and from medical appointments.
- Compiled and maintained patient medical records to keep information complete and up to date.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to schedule tests and procedures.
- Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments, and filed medical records.
Front Desk Manager
Pioneer Dental
01.2015 - 01.2021
- Verbal and written communication, Financial management, Business Planning, Consulting, Staff management, Business development, Data collection and analysis
- Entered and updated sensitive customer information during check-ins and room changes.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Customer Service Representative
Silver Leaf Partners
10.2013 - 12.2015
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Administrative Assistant
Carter Eye Care
01.2005 - 10.2013
- Greeted patients, Assisted with checking in and out, Updating paperwork and filing charts, Scheduled patients for appointments, Answered phones, Received new inventory and completed inventory
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Diploma -
Cross Roads Academy
Cedar Hill, TxSkills
- Bilingual
- Patient scheduling
- Medical record management
- Insurance verification
- Community resource knowledge
- Transportation coordination
- Customer service
- Effective communication
- Cross-functional teamwork
- Patient relations
- Attention to detail
- Problem solving
- Data entry
- Healthcare documentation
- Clinical practice operations
- Verbal and written communication
- Claims processing
- Multitasking
- Scheduling
Languages
Spanish
Professional
Timeline
Patient Care Coordinator
Alpha Medical Clinics
01.2021 - 03.2025
Front Desk Manager
Pioneer Dental
01.2015 - 01.2021
Customer Service Representative
Silver Leaf Partners
10.2013 - 12.2015
Administrative Assistant
Carter Eye Care
01.2005 - 10.2013
Diploma -
Cross Roads Academy