JANET ROLLE
Lauderhill,FL
Summary
Knowledgeable and Qualified professional with 10 plus years ,dedicated customer service professional . Solid team player
with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer
satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic
and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing
businesses. Focused bringing unparalleled skills in customer relations, task,prioritization and time management.
Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement
corrections with efficiency. Proficient in customer service management software with expertise in related roles. Willing to
relocate
Overview
17
17
years of professional experience
Work History
Accounts Receivable Representative
Baptist Health
08.2021 - Current
- Communicated with customers to identify and resolve outstanding payments.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Generated monthly accounts receivable reports to submit developments for management review.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Pharmacy Assistant
Hematology Oncology
10.2021 - 06.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
TLC 2, FULFILLMENT
Comcast, Xfinity
01.2018 - 10.2021
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Routed scheduled work to appropriate In house & Business partners.
- Communication between Tech Ops Leaders & Techs
- Data Entry.
Economic Self Sufficiency Specialist
Department Of Children And Families
11.2006 - 12.2017
- Determined correct services and program resources for individual needs.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Looked for signs of fraud and reported cases to fraud coordinator and investigators.
- Researched and interpreted program regulations and applicable laws.
- Developed and maintained relationships with community organizations and agencies.
- Coordinated with local government to provide resources to clients.
Education
Medical Assistant - Medical Assistant
Florida Career College - Miami
Boynton Beach, FL01.2022
High School Diploma -
Brookshire International Academy
La Mesa, CA12.2021
Skills
- Accounts Receivable Expertise
- Financial Efficiency
- Information Gathering and Analysis
- Patient Screening
- Collections
- Microsoft Office
- Productivity & Time Management
- Typing 40 wpm
- Detail-Oriented
- Medical Triage
- 10 plus years with Computers
Timeline
Pharmacy Assistant
Hematology Oncology
10.2021 - 06.2022
Accounts Receivable Representative
Baptist Health
08.2021 - Current
TLC 2, FULFILLMENT
Comcast, Xfinity
01.2018 - 10.2021
Economic Self Sufficiency Specialist
Department Of Children And Families
11.2006 - 12.2017
Medical Assistant - Medical Assistant
Florida Career College - Miami
High School Diploma -
Brookshire International Academy
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