Janet Romero
Summary
Resourceful Access Service Representative recognized for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and data entry with proficiency in multitasking and managing time effectively. Excels in communication, problem-solving, and customer service, ensuring positive interactions and resolutions in fast-paced environments.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Access Service Representative
Baylor Scott & White Medical Center
Waxahachie
05.2023 - 12.2025
- Check in patients
- Verify insurance
- Verify appointments
- Help patients with any needs
- Answer inbound and outbound calls
Credentialing Specialist
Child and Family Guidance center
Waxahachie
02.2023 - 04.2023
- Coordinated credentialing processes for healthcare providers, enhancing compliance and ensuring timely approvals for patient care services.
- Streamlined verification procedures, resulting in improved accuracy and reduced processing time for provider applications
- Processed re-credentialing applications for existing providers according to contractual requirements.
Insurance Verification Specialist
Child and Family Guidance center
Waxahachie
06.2020 - 02.2023
- Provided exceptional customer service by addressing patient inquiries regarding insurance coverage, fostering trust and satisfaction with the verification process.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Checked documentation for appropriate coding, catching errors and making revisions.
Customer Service Representative
Chid and family guidance center
Waxahachie
06.2018 - 06.2020
- Answer inbound and outbound calls
- Verify insurance
- Scheduled appointments
- Check in and out patients
- Managed billing inquiries and account issues, ensuring accurate information was communicated to clients promptly.
Education
Ferris High School
Ferris, TXSkills
- Patient check-in
- Insurance verification
- Appointment scheduling
- Customer inquiries
- Team collaboration
- Problem resolution
- Healthcare regulations
- Strong interpersonal skills
Languages
Spanish
Native/ Bilingual
Timeline
Access Service Representative
Baylor Scott & White Medical Center
05.2023 - 12.2025
Credentialing Specialist
Child and Family Guidance center
02.2023 - 04.2023
Insurance Verification Specialist
Child and Family Guidance center
06.2020 - 02.2023
Customer Service Representative
Chid and family guidance center
06.2018 - 06.2020
Ferris High School